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anon86290
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388 Messages

Monday, August 23rd, 2021 8:20 PM

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XiD-C Blue Light Not On

I had two XiD-P boxes.  Both had a blue light that was constantly on, and both worked just fine.

One of the boxes went out and it was replaced with an XiD-C box.  This box works fine, but once the box was connected successfully, and the green blinking light went off, there's no light at all.  Powering the box on or off doesn't help.  There's no way to tell if the box is on or off other than to turn the TV on, and see a picture, or no signal message.

Should I take the box back, or will that probably not help.  (The box is a used on, as there are scratches on it.)

Thanks.

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3 years ago

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CCMorgan

Gold Problem Solver

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3.3K Messages

4 years ago

Hi, anon86290. It's a bummer to hear about the trouble with your cable box. Typically when this happens, it is power-related, not necessarily a bad box. However, it's absolutely possible that the box went bad. We'll want to go over a few things first to ensure you don't waste your time swapping a box that didn't need to be swapped. Can you see the entire power cord from end to end? Sometimes there is a power adapter/brick that sort of poses as an extension and sometimes that part of the power cord can get disconnected and come undone. Otherwise, the next step would be to try a different power source. If the power cord for the cable box is going into an electrical outlet in the wall, move it to a different electrical outlet in the wall or to a power strip. If the power cord for the box is plugged into a power strip, let's try plugging the cord into the electrical outlet in the wall. Any luck?

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anon86290

Contributor

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388 Messages

@XfinityMorgan

Nope, no luck.  The power adapter is a one piece unit from beginning to end, and is plugged directly into the wall outlet.  No power strip.  The box is getting power, otherwise there'd be no picture on the TV. 

4 years ago

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CCMorgan

Gold Problem Solver

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3.3K Messages

Thanks for getting back to me! If the TV screen is lit up with a no signal message and/or black screen, of course that means the TV is getting power. The power to the cable box is a different story, as the cable box has its own power source separate from the TV.

 

What type of cable do have going from the box to the TV right now? HDMI?

(edited)

I no longer work for Comcast

4 years ago

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anon86290

Contributor

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388 Messages

@XfinityMorgan 

With all due respect, it's obvious you didn't understand my reply.  I said, the (cable) box is getting power, otherwise there'd be no picture on the TV. 

For further clarification, I will add that other that no blue light, ever, even when I'm watching my favorite TV shows, everything works fine, as I said in my original post.  The box works fine, and connected successfully.  The Xfinity remote operates perfectly to control the box.

The connection is via HDMI.

4 years ago

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CCMorgan

Gold Problem Solver

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3.3K Messages

4 years ago

To confirm ~ you aren't experiencing any service issues with the equipment, everything is working fine with it, your concern/inquiry is regarding you not seeing any visual indication that the box is on/getting power. Is that correct?

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anon86290

Contributor

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388 Messages

@XfinityMorgan

That is absolutely correct.  The box is ON, working fine, doing everything it should, but there's NO BLUE LIGHT.

4 years ago

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CCEthan

Official Employee

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1.4K Messages

I checked my references for that model and it does not mention a light, but I know it has the option to be lit up. Can you check the light settings to make sure it is on? x1-device-lights . It may have an issue if it is on but not showing.

(edited)

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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anon86290

Contributor

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388 Messages

@XfinityEthan

That was a good 'catch', and I was hopeful, but no...

I went to Device Light Brightness, and it was already set at the highest '3'.  I toggled it off, exited, and turned it back on to '3', hoping that the toggling would reset the light to 'on', but nope.

4 years ago

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XfinityAmandaB

Official Employee

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2.1K Messages

Thank you so much for giving that a try. It sounds like the LED light on the right side of the box may be bad if everything else is working as it should! No worries you can get it swapped out few ways. You can always take the box into any of our Xfinity service centers to get one with a working light. You can find the nearest location to you here [Xfinity service centers](https://comca.st/3zjfqVJ?)

You can set up an appointment to help you get in and out even faster! You can also send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account. To see about getting one sent out to you!

 

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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anon86290

Contributor

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388 Messages

Thanks, that what I thought, but just thought I'd ask anyway.  I have three Xfinity accounts at three homes, since 1994.  I've been through many defective devices and exchanges, the last one was just two weeks ago, and now I have this one.  I wish Xfinity would test their used devices before they reissue them.  I just turned in a defective analog to digital box, and I put a piece of tape on it that said 'broken', but I'll bet they put it back in circulation.  I've gotten so many defective devices, it's not funny.  More often than not, it seems the paying customer is the QA for Xfinity.

When I have time, I'll just go to my Xfinity store, 30 minutes away. 

(edited)

4 years ago

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Macuser4770

Frequent Visitor

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16 Messages

3 years ago

I too have the same issue. The XiD-C cable box blue LED light is not on. This cable box was recently added and functions fine except for the blue LED. The Comcast tech brought it with him without the "new" packaging so I am assuming it is used. It is annoying not knowing whether the cable box has power or not without turning on the TV. I also did restart a few times and got the blinking green LED but once booted, no blue LED. I also have a couple of XiD-P cable boxes, both have a blue light that is constantly on, and both work just fine.

The Comcast QC department is usually reliable, but somehow this got through their quality check. Please advise as to what I need to do next?

Thank you in advance,

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