gmcbrid2's profile

Regular Visitor


18 Messages

Tuesday, April 5th, 2022 2:17 AM


Xi6 Wireless 4k Box

I have been trying to obtain an Xi6 4k wireless box. I had spoke with customer service and two times they sent me the xi5 HD box after ensuring me it was 4k. I have also checked my lical store multiple times and they never have it in stock. 

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Official Employee


767 Messages

2 years ago

Hi @gmcbrid2,

We can certainly assist in getting you an wireless Xi6 set-top box. The local Xfinity Stores will not have them in stock and can only be received by shipping.Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 

Regular Visitor


18 Messages

Thank you for your help Demetrius

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