Tue, Dec 29, 2020 2:00 PM
1 m ago
Diamond Problem Solver
4 m ago
Thanks for the reply @CCAndrew I currently have a XG2v2-S. Those were my thoughts as well.
Last week when I learned that Xfinity added CBS All Access, I thought I would try it, and I launched the app, but got a Xfinity screen telling me that I needed to upgrade my X1 equipment. So I agreed, and it stated they would ship me an upgraded box. Oddly enough, they shipped me a XG2v2-P.
Not understanding why I would receive the same box. As I am hesitating replacing the old unit without understanding the reason for it.
Perhaps this was an error that they said I needed to upgrade?
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
2 m ago
Helping someone through DM and not posting the results for the rest of people who may have the same question is wrong. It's so hard to talk to Comcast as it is, then to take this valuable self help and trash it by shutting down the results of a public query is not helpful at all.
If the OP wants to come back and share, it's up to them. It has to start privately to gather account related information. Do you need help with anything?
I had a similar experience this week in accessing the just added Disney+. I have the -S and they upgraded me by sending the -P. Is it mandatory to make the change out? If not do I just return it with a note?