XG1v4-A

Thank you BIslander. UPS just delivered another cabletv box: Xi6. It is not what I requested. Did you have to escalate to a supervisor? What did you do to get the right XG1v4-A delivered instead of this other devices?

Thank you,

I didn't do anything in particular.  As I recall, it was an ongoing exchange with support thorough this forum and when the wrong box came the first time, I had them order the XG1v4 again.   That was all. 

Thank you very much for the follow up response. Much appreciated. 

Hi Marcos,

I need a 4K DVR Box, namely XG1v4-A. Do you mind to explain what the difference is between a 4K DVR box and a 4K Cable box?

Totally our pleasure @user_f324nr. The difference between the boxes is that the 4K DVR box is set to be the hub,r main box on the account. The wireless 4K boxes are set to be receivers and connect to the main box. I would be happy to get a 4K DVR sent out if you could send me a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

The above link got me to a live chat agent who was able to ship a 4K DVR Box  XG1v4. I have also called Xfinity technical support who also was able to ship the correct 4K DVR Box. Thus, if you are looking for a 4K DVR Box  XG1v4, you can following either route (via link that Marcos sent in this thread) or call "Technical support" at Xfinity. 

Glad that you were able to get this taken care of @user_f324nr.  I see some time has passed, how have things been since installing the new device?

Works wonderful. I could not be more happier. Only shortcoming is that on cannot record On Demand programs. Thank you for the follow up.