XG1v4 requires reboot everyday...

 

 

I've asked many times why we need a hard drive and multuple always-on tuners in a cable box with a cloud-based DVR like Comcast offers,  but so far no reasonable answers.  Ideas?

VaDeltahChi, the hard drive is for those who prefer internal storage. Cloud storage is an add on feature of the DVR service. The Always on Tuners are for satellite xi boxes in the home. They all use a tuner (one of the 6 on the DVR) in order to watch live content and schedule recordings with the mother box (the DVR). If you don't have xi boxes, the other tuners are for scheduling DVR recordings simultaneously.

Ken

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disconnecting/reconnecting the cable on a daily basis is a fix, but certainly not what we should have to be doing.

So this sounds just like what I'm experiencing.  Although I don't have the same box.  Mine is for a 4k Samsung tv in a bedroom, so it's a secondary box, XiDX1.

I'd posted that I turned off the UHD for HDMI 1 on my Samsung 4K UHD TV on August 4th, and the box hadn't required rebooting since then.  STILL TRUE.  Yeah!

I've got the X1 box, the TV, a Samsung soundbar+subwoofer+rear speakers (MS650 series bar), Apple TV 4K, and a Blueray player all hooked through the TV.  And, yep, no eco saver items on.

I had been very frustrated for a long time and now am feeling optimistic.  Hope this might work for others, too.  (The UHD radio buttons are in the external devices menu on the Samsung TV.)

All said, though, this seems like a very goofy handshaking problem that shouldn't happen.

I have "HDMI UHD Color" buttons for each HDMI input. Doesn't turning them off degrade the picture? 

Was wondering about that as well, but until now I've never had these issues and have another Samsung tv that still works just fine.  It wasn't until replacing a tv in the bedroom for a new 4k we starting having this problem.  Now it's become a daily routine to disconnect and reconnect the hdmi cable.  Then all is well until the next day.  My hdmi cables are new, and I should not have to be doing this.

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@jjgcsb wrote:

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@jjgcsb wrote:

I have been having this same reboot issue for many months. After looking at this thread and one titled “XG1V4 box HDMI handshake problem”, I decided to change my XG1V4 update setting time because there might be a problem with the XG1V4 box when it tries to update itself and reconnect at night when my TV is asleep.

 

I changed my XG1V4 “xfinity/Settings/Preferences/General/Daily Update Time” to “12:00-2:00a” so all updates would occur after I went to bed and before my TV went into sleep mode. It has been over two weeks now and I have not had any more problems. You might want to try this work around and see if it helps your situation.

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This is an update. My problems are back and my workaround did not help.

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Not to digress, but I believe the "daily update time" is another feature that does not work as stated. I've changed the update time several times, and it always referts to an early morning (2-3 AM ET) no matter what setting I choose.

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@JerseyBiker wrote:

One year after the original poster and people are still having this issue. I purchased a new 4K Insignia Fire TV for my bedroom about 2 months ago. 6 days ago, I decided to get a 4K capable cable box since the one I had wasn't 4K. The original box worked flawlessly. The new box has to be rebooted to work every time I use it, if it’s off for more than 30 minutes or so. I’m pretty knowledgeable when it comes to electronics. I tried everything under the sun to get the box to work correctly. Monday, just 2 days after I made the box exchange, a Comcast tech came out. He was very nice and helpful. He changed all of the connections on all of the cable lines, including those to my comcast phone line and WIFI router. He also installed an amp type splitter on the main cable line coming into the house. He turned the TV on and off a few times and it would work properly. I explained to him it has to be off for a few minutes before it will refuse to work properly.  Anyway, sure enough the next time I turned on the TV, no go. The following day I returned the box for an exchange. It’s the same model, and it has the same exact issue. Another tech person is scheduled to come back tomorrow. I’m not optimistic that the issue will be resolved. If not, I’m just going to go back to a non-4K box. I can still get 4K on the Fire apps if need be.

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As I am sure you've seen throughout this old thread, no number of additional tech visits will fix your issue(s) as they are software related and quite specific to 4k boxes. You will get (or had) a tune up on your wiring plant (a good thing), and perhaps another opinion from the tech as to what is wrong (not so good). Changing boxes doesn't solve the problems for the same reasons (software), and you will lose recordings and settings by doing so.

Comcast's in-home techs and phone support staff apparently have very precise diagnosis and repair scripts and cannot deviate from them at all. The forum reps here seem to have a bit more freedom, but I have yet to see anyone affiliated with Comcast give any diagnosis of what is wrong and when it might be remedied.  The best I have seen is that Comcast is aware of some issues, that they appear to be related to power-conserving settings, and that they appear to affect larger screen sizes.  See post from ‎08-17-2019 11:31 AM for the "solution." My theory: -- it's buggy HDMI CEC software and related handshakes between devices.

There's a similar issue with Motorola gigabit modems used with Comcast internet. Everyone now knows the problem (as a poster went directly to Motorola to get a better diagnosis), but there is no ETA as to when or if the problem will ever be fixed. 

One year after the original poster and people are still having this issue. I purchased a new 4K Insignia Fire TV for my bedroom about 2 months ago. 6 days ago, I decided to get a 4K capable cable box since the one I had wasn't 4K. The original box worked flawlessly. The new box has to be rebooted to work every time I use it, if it’s off for more than 30 minutes or so. I’m pretty knowledgeable when it comes to electronics. I tried everything under the sun to get the box to work correctly. Monday, just 2 days after I made the box exchange, a Comcast tech came out. He was very nice and helpful. He changed all of the connections on all of the cable lines, including those to my comcast phone line and WIFI router. He also installed an amp type splitter on the main cable line coming into the house. He turned the TV on and off a few times and it would work properly. I explained to him it has to be off for a few minutes before it will refuse to work properly.  Anyway, sure enough the next time I turned on the TV, no go. The following day I returned the box for an exchange. It’s the same model, and it has the same exact issue. Another tech person is scheduled to come back tomorrow. I’m not optimistic that the issue will be resolved. If not, I’m just going to go back to a non-4K box. I can still get 4K on the Fire apps if need be.

Thank you. Your reply is very helpful. I think I'm going back to a non-4K box until they resolve the problem.