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wvzr1
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106 Messages

Wednesday, February 2nd, 2022 4:24 PM

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XG1V4 'RECORDING' DVR Questions!

I was told when I received my XG1V4 that recording is done internally to a HDD. Since then I've seen it 'debated' and 'argued'! Is QAM content recorded to an internal HDD and maybe the IPTv content recorded to 'The CLOUD'?

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3 years ago

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MNtundraRET

Gold Problem Solver

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5.9K Messages

3 years ago

I believe newer DVR's only record to the Cloud.

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wvzr1

Contributor

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106 Messages

3 years ago

Your 'beliefs' I've doubted previously! I didn't come here looking for an IBELIEVE. Might you be correct? Certainly possible!

(edited)

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XfinityBillie

Official Employee

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3.3K Messages

Hello and thank you for taking the tie to reach out to us here on our Xfinity Forums. Are you experiencing difficulty with recording on the DVR? Have you checked out this link: https://comca.st/3uj0mHV it has a lot of great information on the DVR and recordings. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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wvzr1

Contributor

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106 Messages

There's certainly info there regarding 'Cloud recording' but I asked a very straight forward question regarding internal to the XG1V4 to a HDD.  Again the conversation in the link seems to talk 'around' the question and avoiding the question. I never mentioned an 'issue'!

3 years ago

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CCSelena

Problem Solver

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892 Messages

The box in question can most certainly record programs and store approximately 150 total hours of HD programming on the hard drive, and 150 hours of Cloud DVR storage per X1 DVR.

Now, keep in mind the account does need to be subscribed to the full DVR service in order to use those 150 total hours on the hard drive. Here's a great overview of the X1 DVR service. 

 

Please let me know if this helps!

I no longer work for Comcast.

3 years ago

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