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user_b70e49

Visitor

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3 Messages

Sunday, June 4th, 2023 4:08 AM

Closed

Xg1v4 (AX014AN)

Hello. I signed up for Xfinity TV Service today at a local store. The store gave me a XG1v1 (MX011AN) DVR TV Box. It does not support 4K and the Disney+ app.

What is the process to receive a XG1v4 (AX014AN) DVR TV Box?

Thanks.

Update: I did receive a tracking number in my email.  The next day I received an XG1v4 (AX014ANM) DVR TV Box.  All is good now. Thank you, Xfinity store, for ordering me a replacement device to be sent directly to my home.

Question

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Updated 

2 years ago

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Andyr1

Gold Problem Solver

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7.9K Messages

2 years ago

Unless a local store has one in stock, the only way to get one is to cross your fingers, pray, and hope for the best.

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gaverv

Regular Visitor

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12 Messages

2 years ago

Absolutely no help from Xfinity Support trying to get one. My attempt was last week.

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user_b70e49

Visitor

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3 Messages

2 years ago

I went to a different Xfinity store, and they ordered me the XG1v4 (AX014AN) DVR TV Box.  The Xfinity phone agent wanted to charge me $15 for shipping even though the store gave me a XG1v1 (MX011AN) that is not 4K and doesn't work with many apps like Disney+.

My question is what DVR TV box will they ship to me?

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gaverv

Regular Visitor

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12 Messages

@user_b70e49​ I bet it's not an XG14, maybe an xi6. https://techprojournal.com/which-is-better-xg1v4-or-xi6/

2 years ago

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BIslander

Problem Solver

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478 Messages

@user_b70e49​ Everytime this comes up after they've provided the wrong box or one that doesn't work, I tell them to drop that charge.   So far, they have. 

2 years ago

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XfinityJeniece

Official Employee

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2.9K Messages

Hey there, thanks for reaching out here on Xfinity Forums. We definitely want to make sure your DVR works with 4K content and Disney+. Did you receive your new DVR yet and have you been able to get it set up? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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CCHeather

Problem Solver

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1.1K Messages

@gaverv Thank you for reaching out to the Digital Care Team. Our app and online services are going through an over haul as we integrate. However, the status should update. Are you experiencing an issue with the cable boxes? 

I no longer work for Comcast.

2 years ago

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gaverv

Regular Visitor

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12 Messages

Xfinity Support tried for a day & 1/2 & TV service actually got worse. Typical experience from Xfinity. 

2 years ago

0

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