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denbeec
1st Topic
1st Reply

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5 Messages

Thu, Apr 22, 2021 2:09 AM

XG1v4 Availability at an Xfinity store in Maryland

ComcastAnna —

Before signing up for Xfinity service, I chatted with an Xfinity Advisor explaining that I wanted to be certain that I was going to get the XG1v4 DVR Tuner in order to receive Ultra HD 4K Netflix.  The Advisor said, "Please be assured that you will receive the DVR that you are looking for."  With that assurance, I signed up for Xfinity service specifically alerting the Xfinity Technician to bring the XG1v4 DVR Tuner when setting up the service (the $39.99 setup).  The Technician came on time and did a quick and efficient job setting up my Xfinity service.  Unfortunately, the Technician was not able to provide my requested XG1v4 even though he saw my request for same on my Order Ticket.  He explained that Xfinity Advisors are not aware of the equipment supply limitations that Xfinity Technicians must deal with.

Now I have an XG1-A (ARRIS Model AX013ANM) that I want to trade in for an XG1v4 at an Xfinity Store.

Please alert me if any of the following Xfinity Stores & Comcast Service Centers in Maryland (in order of preference) have an XG1v4 available in exchange for the XG1-A that I received just today:  (1) Gaithersburg; (2) Silver Spring; (3) Riverdale Park; (4) Largo; (5) Bowie; (6) Annapolis; (7) Waldorf; or (8) Jessup.

Thank you.

Question

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Updated 

13 d ago

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Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

15 d ago

You’ll have to go in person, customer service won’t be able to assist in finding a sore’s inventory

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denbeec

Visitor

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5 Messages

I am merely trying to get the same Accepted Solution that metguy52 received from ComcastAnna (see postings below).  The problem is that one cannot contact Xfinity stores by phone, email, or text in order to determine their inventory of equipment.  Driving to an Xfinity store should be limited to picking up an item of equipment that you know is there waiting for you.

metguy52

New Poster

6 Messages

Wed, Mar 3, 2021 8:00 AM

XG1v4 Availability at xfinity store 10132

I have an XG2v2 STB. Like others, I want to exchange this box for the XG1v4 version in order to access 4K TV content. The nearest xfinity store (#10132) is 20 miles away. I'd like to know if the XG1v4 is in stock before I drive the 20 miles. But, I cannot call them. How do I contact them without driving to the store??

Question

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Updated 

2 months ago

Accepted Solution

profileImagescomcastanna-d9ab2991-2e18-4f17-a42a-59d87f1ebca4-544724671.png

ComcastAnna

+4 more

Official Employee

97 Messages

2 months ago

Hi @metguy52, I hope your day has been fantastic so far! I would be happy to help get you a 4K cable box. Can you send me a private message with your full name and service address? To send me a private message, click my username "ComcastAnna" and select "Send Message" from the drop down. I look forward to hearing from you :). 

I am an Official Comcast Employee.

Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as Best Answer

New Poster

6 Messages

2 months ago

Thank you... I have a scheduled appointment at the store tomorrow.

You've been a great help...thanks again!!

Like

15 d ago

0

denbeec

Visitor

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5 Messages

14 d ago

ComcastAnna —

I would follow the same advice that you gave to metguy52:  "Can you send me a private message with your full name and service address?  To send me a private message, click my username "ComcastAnna" and select "Send Message" from the drop down."  However, when I click on your username "ComcastAnna" I do not get a drop down.  Instead, I see Leaderboard information and an "All Activities" drop down.  There is no "Send Message" option.

Please Help.  Thank you.

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BruceW

Gold Problem Solver

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22.3K Messages

14 d ago

... I would follow the same advice that you gave to metguy52 ...

  1. The instructions ComcastAnna posted two months ago were for a previous version of the Forum software, and are no longer valid.
  2. Forum rules require that you wait until you are asked to send a Private or Peer-to-Peer message before doing so. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236 and https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

(edited)

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denbeec

Visitor

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5 Messages

Thank you for the clarification.  I now understand that I must wait for ComcastAnna to ask me to send a Private or Peer-to-Peer message before I am permitted to do so.

Accordingly, all I am permitted to do is to ask ComcastAnna to ask.

Please help.  Thank you.

Like

14 d ago

0

ComcastBianca

Official Employee

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74 Messages

Hi, thank you for sending us a chat message. We have replied to your chat and will continue to assist you there in regard to the cable box swap! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Like

13 d ago

0

denbeec

Visitor

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5 Messages

14 d ago

Would it be helpful to become a "Follower" of ComcastAnna in order to get attention to my request for help in trading an XG1-A (ARRIS Model AX013ANM) for an XG1v4 DVR Tuner at an Xfinity Store?

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