jwstbob's profile

Regular Visitor

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3 Messages

Thu, Mar 19, 2020 9:00 AM

XG1-P PX013ANM loud fan

Hello,

Just signed up for xfinity service.  Our cable box/DVR (model XG1-P PX013ANM) has a constant fan noise that is loud enough to be heard over the TV.  I read a post on this forum from someone with the same problem, and the response referred to this model as "the oldest one" as of June 2019.  That person received a newer model as a replacement.  I would like to see about gettting a replacement as well.

Responses

Accepted Solution

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Swap it out at your local service center, YMVMV on service center hours and availability, but it’s the quickest way

New Poster

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1 Message

6 m ago

I have recently returned an old cable box - data light continuously flashing -  and agreed to new one yr. deal.. I wish I'd kept it.   In the last two days - I have tried 3 new ones.  Everyone of them makes a loud fan noise continuously - and no option to power off device.  It also gets pretty warm..  So frustrating to try 3 boxes!!  

Please advise.  I can hear the fan when TV is on.

Rustyben

Expert

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24K Messages

6 m ago


@mfillman54 wrote:

I have recently returned an old cable box - data light continuously flashing -  and agreed to new one yr. deal.. I wish I'd kept it.   In the last two days - I have tried 3 new ones.  Everyone of them makes a loud fan noise continuously - and no option to power off device.  It also gets pretty warm..  So frustrating to try 3 boxes!!  

Please advise.  I can hear the fan when TV is on.


upgrade to the no-clock 4k capable DVR (same price) it has a very small fan.

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MrTom44

Frequent Visitor

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11 Messages

3 m ago


@Rustyben wrote:

@mfillman54 wrote:

I have recently returned an old cable box - data light continuously flashing -  and agreed to new one yr. deal.. I wish I'd kept it.   In the last two days - I have tried 3 new ones.  Everyone of them makes a loud fan noise continuously - and no option to power off device.  It also gets pretty warm..  So frustrating to try 3 boxes!!  

Please advise.  I can hear the fan when TV is on.


upgrade to the no-clock 4k capable DVR (same price) it has a very small fan.


Aw man.. I am just waiting for my PX013ANM in the mail in two days, it's my first experience with ComcasTV. I logged into my account app and it shows the model of receiver I will be getting.

 

Would if I have a 4K TV or want to purchase a 4K TV in a few weeks? Why are they sending me this garbage?

 

Also, what does "(same price)" mean? And usually the smaller the fan, the higher pitch the noise and the louder it is. A 120mm fan would be so silent and provide so much cooling. Or even an 80mm fan running at 5 volts.

CCAndrew

Diamond Problem Solver

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25.9K Messages

3 m ago

10 month old dead thread closed, feel free to start your own detailed thread

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