xfinity xr11

Hi Xfinity Support - I am trying to program (using the onscreen prompts) my XR11 remote to operate both my LG TV and my Onkyo receiver which is attached via a optical cable to the TV. I am finding that only the last device enters actually works. It appears this has been an issue for quite some time per this string - "Xfinity remote won't pair both TV and receiver."

The "Official Solution," posted five years ago says:

1. Factory Reset your Xfinity remote. Directions can be found here: https://www.xfinity.com/support/articles/remote-xr2-or-xr5-buttons-do-not-work
2. Manually pair your Xfinity remote with audio receivers first
3. Manually pair your Xfinity remote with your TV second

Is this still your current recommendation? Thanks!

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XfinityJeniece

Official Employee

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4.2K Messages

2 hours ago

Hey there, @user_336f8f, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your account and pairing your remote. Can you confirm whether the XR11 can currently control your LG TV functions (power/volume) or your Onkyo receiver functions, and which device stops responding after the second pairing is completed?

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user_336f8f

Visitor

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13 Messages

The XR11 can control the LG TV functions (power/volume) and the Onkyo receiver functions, however it cannot, apparently, do both. It is always the last device added that works, as if the remote memory cannot store both devices and bumps the first one once the second is added.

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1 hour ago

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user_336f8f

Visitor

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13 Messages

I have to go run some errands. I'll check back with you later. Thanks!!

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1 hour ago

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XfinityJeniece

Official Employee

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4.2K Messages

I appreciate those details, @user_336f8f. As a next step, try resetting the XR11 and re-pairing the receiver first and the TV second, then verify your LG TV's audio output is set to Optical/External Speaker. After making that change, does the remote control both the TV power and the receiver volume, or does it still only retain the last device that was paired?

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52 minutes ago

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user_336f8f

xfinity xr11

XfinityJeniece

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