Visitor
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7 Messages
Xfinity XR11 remote won't pair both TV and receiver, only one
I upgraded my service to lower my bill, and the web page at checkout said I Had to change out my cable boxes to be compatible with the new services. Interestingly, when I went to the store to swap them, they gave me the exact same boxes and the same remotes. :/
Only this remote (same as last ones I had) will not program both the TV and Audio Receiver. It will only take one program. And I am doing this via the onscreen menus where it prompts for voice remote setup, and then it sets up the TV, it works, then asks to setup the audio receiver, it works, but then TV won't work after programming the audio receiver. Then when reprogramming the TV code, the Audio receiver doesn't work.
This makes no sense.
XfinityRay
Official Employee
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2.7K Messages
4 years ago
Hello, @KayMann9. Thank you for reaching out to our community about the pairing issue. We will get this fixed for you! What style of remote control are you using? This link shows our remote control styles, https://www.xfinity.com/support/remote.
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janet_ep
Visitor
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6 Messages
4 years ago
@ComcastDevin Hi. I am having the SAME issue (remote sets up the TV, it works, then asks to setup the audio receiver, it works, but then TV won't work after programming the audio receiver. Then when reprogramming the TV code, the Audio receiver doesn't work.) However, my remote appears to be XR15. Can you send instructions for this remote? Please and thank you!
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