Xfinity X1 box XG1-P DVR deleted all older programs
I would appreciate help diagnosing why a few days ago almost all the programs on the Xfinity X1 box XG1-P DVR and the Xfinity website were deleted older than March 15, 2020, although the limit now appears to be 45 programs. If an additional program is recorded, the oldest program is automatically deleted keeping the total at 45. The percent full indicator can range from 2% to 14% full, which makes no sense.
Restart and System Restore did not change the programs stored, and the missing programs were not in the Deleted Programs folder.
Is this an Xfinity server/software issue, such as has been reported in 2019, or is it a malfunction of my particular unit. Are the deleted programs recoverable? Or or they just gone?
If it's the unit, how can I swap for a different XG1-P DVR unit that has the same features as my current unit.