Visitor
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1 Message
Xfinity web remote not working
My Xfinity web remote won’t work anymore keep getting same error saying unrecoverable error no compatible box found yet my box is up to date and works perfectly no resets worked
one technician suggested the only fix is to replace the cable box with the newest upgrade and that would fix the issue however that seems like a lot for a single simple online web remote access issue and am wondering why the box I have suddenly stop connecting with the remote control website? It’s allows me to pair using the one time code in each room using the x1 home remotes but as soon as I switch it on the website between rooms bam the error pops up everytime and it freezes ???
XfinityArmand
Official Employee
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2.4K Messages
26 days ago
Hi there @user_7watox! Thank you so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to assist in any way that we can to ensure that you're being provided with the best experience with your service. No worries! You have reached out to the best team of experts here to assist in getting things ironed out. So that we can get started, please feel free to shoot us a private message with your details so that we can get started.
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