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user_bctzx9
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2 Messages

09/08/2026 2:13 AM

Xfinity TV

Called to Remove VOICE from Acvount and When Did This Defaulted my existing standard TV community paid plan, along with my legacy preferred tier and sports line ,to basic TV so how fo zi go back to the TV zi had as representative said nothing would change but removing voice 

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2 hours ago

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user_bctzx9

Visitor

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2 Messages

2 days ago

Looking for how to fix this Situation to get back to or adjust the plan I had where standard TV, including basic and additional channels, paid for by community is put back the way it was

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XfinityJeniece

Official Employee

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4.3K Messages

2 hours ago

Hey there, @user_bctzx9, thanks for reaching out through Xfinity Forums regarding your services. I would be happy to take a look at your account to ensure that you have the right services. If you can please send us a Direct Message with your full name and your full address.

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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