Visitor
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16 Messages
Xfinity "told" me I could upgrade my TV boxes to get 4K video. But apparently it will not work without Xfinity Internet.
I could not find any information on what model of box Xfinity was sending me, so I had to order it to find out. After it arrived today, I was able to google "XG1v4-A" as it was printed on the back of the device. Turns out you need to have X1 internet to be compatible with the device. I dumped Comcast internet a few months back for something MUCH better. I guess Xfinity just shipped it without any thought to whether the customer could actually use it or not.
So how do I return this incompatible device (unused obviously) in the best possible method, so it won't get lost in the Comcast systems and I get charged for 2 boxes?




BIslander
Problem Solver
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583 Messages
1 hour ago
Where did you see that you need Xfinity Internet? The TV service on that box comes through the coax connection and whatever internet is needed for it is handled by the box, not your home service. The Xi6 WiFi box may need Comcast internet, but not the XG1v4.
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