1 Message
Xfinity Support
I replaced my Gateway yesterday, and since then, two of my three cable boxes are no longer connecting. The only one that’s working is the one that connects via Wi-Fi, not coaxial.
Can you advise on how to get the other two boxes back online and fully operational?
XfinityArmand
Official Employee
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2.1K Messages
29 days ago
Hi there @user_yhx5is! Thank you so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to get things ironed out with your cable boxes. Can you tell us what errors, if any appear on screen or are you just showing a black screen?
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