xfinity stream won't work with chromecast

I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they all connect instantly.

my tv is new and has built in chromecast. my xfinity stream app is up to date.

any suggestions?

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XfinityKassie

Official Employee

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2.5K Messages

19 hours ago

UNCNU Hello there, and thank you for sharing your experience with Xfinit Forums when trying to cast Xfinity Stream. I'm here to help! I have a quick question. When you got your new TV, did you update your wifi network settings to your personal wifi network? I ask this, as the other Apps aren't as centric around as being connected to your home network as the Xfinity Stream App is.

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UNCNU

Contributor

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131 Messages

13 hours ago

I'm not clear what you mean by updating my personal wifi network. I have a single wifi network provided by xfinity. every device: TV, tablet, phone, laptop, etc. is connected the same and only wifi network that I have.

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XfinityPaula

Official Employee

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2.2K Messages

UNCNU I'm sorry for the confusion. When you added the new TV to your home network, did you need to make any changes to your home network like changing the wifi name or password? That could create an issue if all devices were not also updated to the new settings.

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13 hours ago

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UNCNU

Contributor

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131 Messages

6 hours ago

no, didn't change anything. I changed the network name a few years ago when I got an updated gateway from xfinity, but all my devices are on that (and both my phone and TV were acquired after that).

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UNCNU

Contributor

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131 Messages

4 hours ago

also, I don't try to cast from xfinity too often as I generally just watch on the tv. but I've had a few instances where programs I recorded either had some signal issue on the tv (usually involving the food network) or were interrupted by an internet outage or power outage (a few days ago my power went out so the first half of my recorded program was missed but was available on the stream app). in those cases I'll watch the recorded program from the app.

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XfinityCliff

Official Employee

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382 Messages

Gotcha - has the cast to this TV previously worked with our Stream app? (and still asking about the Smart View function which you may have missed in my previous reply.)

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4 hours ago

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UNCNU

Contributor

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131 Messages

i don't recall if it's worked before. I think on my previous TV, yes but I don't remember if I've tried on this TV.

the support link didn't fix it (I checked the Google cast app and it was up to date).

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51 minutes ago

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XfinityMelinda

Official Employee

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221 Messages

Thank you for checking the Chromecast help page. At this point, it seems we will need to take a deeper dive on this issue for you. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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30 minutes ago

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X1

UNCNU

xfinity stream won't work with chromecast

XfinityKassie

UNCNU

XfinityPaula

UNCNU

UNCNU

XfinityCliff

UNCNU

XfinityMelinda

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