Xfinity Smart Resume

Xfinity recently (?) chose to mo their Xfinity Smart Resume services. For years the Smart Resume was delightful and allowed the customer to automatically fast-forward through the commercials.

Smart Resume Is still a service with Xfinity but now the fast-forward now stops when there is about 30 seconds left on the last commercial. Very annoying!

We pay over $200 a month to Xfinity and they have now reduced their value to us without a corresponding price reduction.

This decision by Xfinity undoubtedly increases their profits in some way at the expense of customer service.

Responses

U

user_zkcfsj

2 Messages

1 year ago

I have had both issues. Recently I was watching a show and the smart resume took it approximately 30 to 40 seconds into the next part of the show. On other shows, which seems to be the most frequent problem, it makes you watch 2 to 3 network upcoming show ads. Not commercials but network previews. I have to believe that this is intentional. It needs to be fixed

1

0

XfinityNicolas

Official Employee

•

1.1K Messages

Hey u/user_zkcfsj, thank you for reaching out to Xfinity Support on our forums. There is a known issue with Smart Resume going over which our engineers are aware of. The second part of your post, some networks do require some content to be shown. Typically, you will notice the fast forward feature will say it is unavailable.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

X1

jmurlowski

Xfinity Smart Resume

user_zkcfsj

XfinityNicolas

New to the Community?