Regular Visitor
•
3 Messages
Xfinity DVR refusing to record shows
11/23/20 - Editing to add that I'm in the Seattle area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package.
-----------------------------------------------------------------------------------------
My DVR is refusing to record some shows and I'm unable to determine why. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. This is what I've tried:
- There are no other shows scheduled at the same time, so its not a conflict issue.
- My DVR is 37% full and should have plenty of space.
- I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. However, I was able to re-add these particular shows.
- Multiple times I've done a Restart/System Refresh/actually unplugging the DVR
- Issue is the same whether I'm using the xfinity remote or the xfinity phone app
- The initial show I was trying to record was the series "Black Narcissus" on FXHD. Once that failed, I tried recording the episodes manually. Once that failed I tried recording random shows on different HD channels from the Guide - most of these failed as well with different stations, different times, but I can't figure out why as this seems random - no scheduling conficts.
- I have the series "Fargo" on FXHD on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (11/22) it is not listed on the 'to be recorded' list. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record.
Anything else I'm missing for troubleshooting? It really just seems to not be working properly.
Thank you.
CCChe
Official Employee
•
6.9K Messages
4 years ago
Hi @DBaldoni. Thank you for posting to let us know this issue is now affecting you as well. I wanted to check in to see if you are still unable to record shows or movies? If you have already tried to Perform a System Refresh and that didn't help, please send me a private message, so I can continue to troubleshoot?
To send me a private message, click on "ComcastChe," and then click send a message. Please include your first and last name and the numbers associated with your service address.
(the System Refresh can be completed online at https://comca.st/3qmyU6H)
0
CCChe
Official Employee
•
6.9K Messages
4 years ago
Hi @Selma126, thanks for posting to the Xfinity Forums. If you are still having issues scheduling or setting recordings, can you send a private message with your first and last name and the numbers associated with your address? To send a message, click on my name, "ComcastChe," then click send a message.
0
scracknell23
New Poster
•
1 Message
4 years ago
Hi @ComcastChe I'm having issues recording certain shows for example some Golden State Warriors basketball games and getting errors 403 and "This may be a temporary issue so please try again later. (Error TVAPP-00100)". This is happening on multiple channels (NBC Sports Bay Area and TNT) even though i can record other shows on both channels. So there appears to be some permissions issue on the Xfinity side that is preventing specific shows from being recorded (similar to what others are raised). I've already rebooted everything and even uninstalled and reinstalled the xfinity app on my ios device. Please advise.
0
radnortx1
Contributor
•
58 Messages
4 years ago
0
XfinityJosephA
Official Employee
•
1.7K Messages
4 years ago
@Jterry707, I'm sorry to hear you are still experiencing issues recoding shows. This is very unexpected, but I will be more than happy to help get this issue fixed. When you have a moment click on my name and use the send message option to reply with your name and service address so we can get started.
0
mculbreth58
Regular Visitor
•
1 Message
4 years ago
Hi, I've been having this issue as well. I've tried on the website, the Roku app, and on the iOS app. Slightly different error messages, but same result: unable to record.
The web app responds with "(Error TVAPP-00100)", and the failing HTTP call is
0
Ellett
New Poster
•
2 Messages
4 years ago
This is now affecting us, and the inauguration is tomorrow! Please fix this ASAP. Nothing but the broadcast networks will record. Everything else gets the red circle with the slash through it.
This makes xFinity worthless.
0
XfinityJosephA
Official Employee
•
1.7K Messages
4 years ago
@Liswit, I can help you with your account and equipment. I'm sorry you are still having this issue. Just send us a private message with your name and service address so we can get your DR working properly. This link will show you how to send us a message. (https://comca.st/2XYonmi) If you have never sent a PM there are some useful steps listed after selecting "How to Send a Private Message.
0
ctrose12
Regular Visitor
•
1 Message
4 years ago
I too am having this problem...sounds like it's ongoing back to November 2020. Any of my series recording have 2 red circles and the circle in front has a red line through it like do not enter. If I try and record any show it will confirm and then have the "do not enter" red circle. Has anyone had this issue solved?
Sorry to say it's a joke to call Xfinity as all the automated person wants to do is a system restart.
Thanks you.
0
0
Triplea916
Contributor
•
24 Messages
4 years ago
0
0
CCJason
New Contributor
•
3 Messages
4 years ago
Thank you, I do see the notes regarding the conversation earlier this week. I apologize for the confusion, I was referring to a contact attempt that was made this morning. I understand how frustrating it can be to have to repeat yourself each time you speak with someone new. I will reach out again to request the follow up call you were expecting.
0
0
Triplea916
Contributor
•
24 Messages
4 years ago
I sent you a PM to further our conversation there. Thanks!
0
0
CCChe
Official Employee
•
6.9K Messages
4 years ago
Sorry for the inconvenience you were having, @scracknell23. We appreciate your patience while trying to get down to the bottom of this. I wanted to check in to see if you are still having issues with recordings? If so, I want to investigate further to ensure you can record your favorite shows and enjoy them at a later time. Please send a private message with your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.
0
0
Triplea916
Contributor
•
24 Messages
4 years ago
@d_camp - I hope that completely resolves your issue. I recently did that as well and it temporarily fixed it but the issues were back within 24-36 hours.
When you have these issues are you unable to stream as well (either using the Stream app or tv.xfinity.com) and if you go into your account when you're having the DVR issue, are all your cable boxes and modems missing in there as well? I'm trying to see if the issue I've had since November is the same one you're having.
0
0
d_camp
New Poster
•
1 Message
4 years ago
0
0