Regular Visitor
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3 Messages
Xfinity DVR refusing to record shows
11/23/20 - Editing to add that I'm in the Seattle area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package.
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My DVR is refusing to record some shows and I'm unable to determine why. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. This is what I've tried:
- There are no other shows scheduled at the same time, so its not a conflict issue.
- My DVR is 37% full and should have plenty of space.
- I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. However, I was able to re-add these particular shows.
- Multiple times I've done a Restart/System Refresh/actually unplugging the DVR
- Issue is the same whether I'm using the xfinity remote or the xfinity phone app
- The initial show I was trying to record was the series "Black Narcissus" on FXHD. Once that failed, I tried recording the episodes manually. Once that failed I tried recording random shows on different HD channels from the Guide - most of these failed as well with different stations, different times, but I can't figure out why as this seems random - no scheduling conficts.
- I have the series "Fargo" on FXHD on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (11/22) it is not listed on the 'to be recorded' list. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record.
Anything else I'm missing for troubleshooting? It really just seems to not be working properly.
Thank you.
laurad99
Regular Visitor
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5 Messages
4 years ago
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laurad99
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5 Messages
4 years ago
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lazyman4908
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5 Messages
4 years ago
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lazyman4908
Regular Visitor
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5 Messages
4 years ago
ComcastJeniece
02-15-2021 02:35 PM
Re: Xfinity DVR refusing to record shows
I appreciate you being the eyes on the box and providing those details! I would like to send over an account refresh to see if that helps with the issues you are having with recording. I went ahead and sent over those refresh signals. Are you able to verify if you are still experiencing the same issue?
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XfinityBrie
Administrator
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671 Messages
4 years ago
Hi @laurad99! We can perform a system reset and refresh on your device, this usually clears most communication issues with the X1 system. Could you send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastBrie," and then click send a message.
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mks518
New Poster
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3 Messages
4 years ago
I suspect channels like Lifetime and USA have found viewership declining so they are not allowing the recording of "all episodes" even though it is a DVR option. If this is the case, complaining to xfinity is not going to accomplish anything. I'm complaining to these two networks directly.
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mks518
New Poster
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3 Messages
4 years ago
I suspect these networks have experienced viewership declines and are limiting recording options to improve those numbers for advertising sales purposes.
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mkfn
Contributor
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18 Messages
4 years ago
No, it has nothing to do with the channel. I have recorded all new episodes of station 19, grey's anatomy, and a million little things...all in a row on thursdays on abc for years. I see now that suddenly Grey's Anatomy is no longer set to record (no red dot). I tried to schedule it to record again today and it wouldn't take the series so I tried to record just the program but it didn't take either. In fact, when I got to the confirmation screen, it kept showing modern family, which is not even on anymore. Picked it anyway, just in case it would work and it shifted back to saying grey's anatomy was set to record, but no red dot which means it is not set to record.
This happens periodically with random shows/channels. I reset by unplugging everything today and still can't record Grey's. This is getting ridiculous.
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user_774a2e
Visitor
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1 Message
4 years ago
Having the same issue in Portland, OR. I attempted to cancel series recordings and reschedule, but still comes up with the dot with the slash. I also tried manually recording a show on USA with the same result. And nothing is available on demand as “free to me”
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mkfn
Contributor
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18 Messages
4 years ago
@ComcastAmira,
I wasn't able to private chat with you or anyone. There was no indication that I was in line or that anyone would answer. To answer your question, no, Grey's Anatomy is not the only show that will not set to record, although most do.
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mkfn
Contributor
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18 Messages
4 years ago
Ok, an update. I was eventually able to chat with support. Was able to record grey's anatomy last night but today I see there are no red record dots by station 19 or Grey's anatomy, so it's still not fixed.
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user_a7f993
Visitor
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1 Message
4 years ago
Having the same issue here in Vermont. I recorded my shows , go and look now they have a circle with a red line through it. It won’t let me do anything and Demend doesn’t work either. I just got off chat with with Xfinity they did account/ system refresh didn’t work. They said they where having issues and disconnected our chat, without anything being resolved. What the heck.
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SLarsonAAL
Visitor
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1 Message
4 years ago
We are having the same issues. Numerous series set to record did not record. We have the same symbol 🚫.
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johnthoma
Visitor
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1 Message
4 years ago
This situation described 2/17 has not changed for me. Certain programs I can record all future episodes; others I must record each episode separately.
When do you expect this to be corrected?
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user_ee1da3
Visitor
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1 Message
4 years ago
My dvr is doing the same thing. customer service can't figure it out. was your problem figured out?
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