Visitor
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6 Messages
Xfinity Customer w/4K HDR HDTV & Media Room projector
My current Xfinity rental equipment:
Modem: XB3
DVR: XG1-A
TV Boxes: (3) KiD-P
I have the Xfinity X1 package with HD, Internet Blast. I'm using a Marantz AV7705, 4K UHD TV's, JVC RS2000 native 4K UHD projector (media room) and HDMI 2.2 connectors.
My media room has wired ethernet available from the XB3, but I'm using the KiD-P connected to the coax cable currently. I'm using the Xfinity apps menu through the remote (NetFlix, Vudu). The surround sound works well, particularly Dolby Atmos movies, but PQ doesn't look as sharp as I expect it should.
Reading the Xfinity forums and Google search it appears I may need the following equipment changes:
Modem: XB3 or upgrade to ??
DVR: XG1v4
TV boxes: (3) Xi6
I spoke with Xfinity hardware support yesterday and they told me both the XB3 and XG1-A DVR together with replacing my (3) XiD-P (they couldn't provide the model#) would provide me with full 4K UHD. There is conflicting advice on this forum about what new equipment is required for 4K UHD.
I would very much appreciate Xfinity representatives to post responses to this post. Thanks, Len
CCJodie
Problem Solver
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1.3K Messages
4 years ago
@lenwfl Hmm, based on what you have going on, upgrading the XB3 to an XB6 or XB7 may be the way to go here.
I would like to take a closer look at the account. Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.
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BruceW
Gold Problem Solver
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26.3K Messages
4 years ago
To send the requested information in a private message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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lenwfl
Visitor
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6 Messages
4 years ago
Finally after doing Internet research, and reaching a 3rd. Xfinity C/S rep, I was able to confirm and order the equipment I needed to update for my (3) 4K UHD HDTVs and my 4K UHD projector in the media room. I've already received the (3) replacement TV boxes and returned the old equipment. I should get my replacement DVR next week. Receiving and returning the equipment was easy as Xfinity uses UPS with a return label for the old equipment. I was even able to call for a home pickup which I consider great service, though one can still use the Xfinity store to pickup and return old equipment.
The equipment consists of (3) Xi6 TV boxes that can be used wirelessly or via ethernet to the modem, and a XG1v4 DVR that connects via the coax.
We're now able to watch the 4K movies and series we want in 4K UHD via the Xfinity "Apps" link. It would be even better if Xfinity allowed customers to specify their specific equipment on their account and notified them how to get the most out of the new technology.
Thanks. Len
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