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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
cldlhd
Contributor
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485 Messages
7 years ago
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cldlhd
Contributor
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485 Messages
7 years ago
Maybe you're right, maybe you're not. I lean towards if it's digital AND signal is getting thru without interference it's just the placebo effect you're seeing. Although I can be tempted into getting better cables just in case. Who knowa maybe my gear isn't good eough to comment- I own an LG oled65b7a, a Yamaha Aventage receiver, a Ps4 Pro and have a Xg1v4-a. I ran audioquest cables but used the heaper Pearl.
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cldlhd
Contributor
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485 Messages
7 years ago
That's how I did it. Up until a couple of weeks ago I ran my hdmi cables to the receiver then had one hdmi going to the tv. Now the cable box and ps4 pro go right to the tv then use ARC over hdmi to the receiver.
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cldlhd
Contributor
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485 Messages
7 years ago
My receiver is only a few years old and is 4k capable bt would only do 2160p/30 not 2160p/60 from the cable box and wouldn't do 4k from my ps4. So I ran the new hdmi cables directly to the tv and send the audio to the receiver thru ARC.
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Cydeweyz
Contributor
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75 Messages
7 years ago
Until he shows us video proof that Monster cables will produce a better picture than Monoprice Premium certified cables on an XG1v4 (or any HDR/Dolby Vision hardware of his choice if he chooses to go off-topic again), he's not right.
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cldlhd
Contributor
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485 Messages
7 years ago
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cldlhd
Contributor
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485 Messages
7 years ago
I never said you were right or wrong I just said I'd like to know your scientific method . I'm not going to just go by what you say automatically. To my mind you come off as another self declared expert.
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cldlhd
Contributor
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485 Messages
7 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
Degraded thread closed for now. Take it to the PMs if you need to.
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KevlarGibs
Regular Visitor
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1 Message
7 years ago
Comcast person I talked to on website chat says to go to my local store, but doesn't have a phone number so I can make sure they have inventory first.
Take current X1 to the store. Wait a while, then I'm told they don't have them, don't know how to get them. They might be delayed because of connectivity issues.
Call the 800 number, I'm told they are not available yet, a lot of people are asking. Should be available January, if not before the end if the year, and I should get an alert, either on my TV, email, letter, or phone call possibly, once they are available.
I see several people on the forums that have them already.
I know there isn't much content available yet, but I'd like to be ready. It would be nice if everyone was on the same page regarding if/when these are available.
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XfinityZach
Official Employee
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11.1K Messages
7 years ago
Hi KevlarGibs -- I can help you get a 4K box. I am able to ship one to you. Please send me a PM with your account information for verification purposes and I'll have one sent to you.
Click my name (ComcastZach) and click Private Message Me.
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mehul902001
New Poster
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1 Message
7 years ago
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XfinityZach
Official Employee
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11.1K Messages
7 years ago
mehul902001 -- I would be able to order one for you as well. I will need you to send me a PM with your account information for verification purposes please.
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bje2525
Frequent Visitor
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6 Messages
7 years ago
I too called and talked to two phone reps who said it was available at local office. Also was told by chat tech it was available. So today I drive 30 min to the local office to be told no I was miss informed and that a tech will have to make a visit and it would cost 60 to have them come out. This is so frustrating and am not happy with the run around I was given. I would like to have one of the new boxes.
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CCElla
Gold Problem Solver
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3.3K Messages
7 years ago
Hi, bje2525 - Please don't private message moderators without a request. It's a violation of our Forums Policy and Guidelines. I received your information and submitted a request to ship you a new 4K DVR cable box. As soon as I get a tracking number, I will let you know.
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