Xfinity 4k - XG1v4 Cable Box Availability

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@adammusic22 wrote:
Power cycling worked. Now showing as Ultra HD 4K under the title description in Xfinity Netflix app.

Anybody elses xg1v4 spark like crazy when plugging it in?
Like im welding something lol

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perfectly normal at the plug, the power brick is an inductive load and the 'spark' can occur either plugging or unplugging.

I called to receive a new 4k box and was told that they are in stock but not yet available in my market?  

Also in WA state on the wet side near Seattle though.

I was also told that they are not available at the service center locations, only though mail or install.

ComcastZach ?

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@schristo43 wrote:

I called to receive a new 4k box and was told that they are in stock but not yet available in my market?  

 

Also in WA state on the wet side near Seattle though.

 

I was also told that they are not available at the service center locations, only though mail or install.

 

ComcastZach ?

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do you subscribe to Netflix? if so @CCElla may look into getting one sent to you. 

Just got off the phone with rep about availability of 4k cable box in Minneapolis area. I would like to save the shipping charge and swap at a local store, but none available.  Any ideas how to save the $15 shipping or even how long to wait until availability in my area?  No one seems to have any idea.   Frustrating to read about this but have no idea when local availability. 

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@Giparkjm wrote:

Just got off the phone with rep about availability of 4k cable box in Minneapolis area. I would like to save the shipping charge and swap at a local store, but none available.  Any ideas how to save the $15 shipping or even how long to wait until availability in my area?  No one seems to have any idea.   Frustrating to read about this but have no idea when local availability. 

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do you have a 4K tv and subscription to Netflix?

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@Giparkjm wrote:
Yes! We have both of those.

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@CCElla will probably look into your post but be patient as this is a holiday weekend 🙂 (happy new year!)

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@Rustyben wrote:

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@adammusic22 wrote:
I didn’t say anything about Youtube.


Unless you replied to the wrong message.

I asked about Youtube 4K awhile ago.

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I accidently clicked on yoru post instead of @cldlhd's post.

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Thanks for the response. I guess I was responding to his earlier post.

@jolthammer wrote:

I do have a 4K UHD Samsung.  I'm using the HDMI cable that came with the brand new XG1v4 box.  Looks quite capable.  (Assume they are sending 4K compatible HDMI cables with the boxes?)

 

I am using a digital optical cable to route sound back to my Receiver.  The old X1 boxes had digital out.  These new ones don't.  So I'm running HDMI to the Samsung 4K TV "One Connect" box.  I'm running digital out from the Samsung One Connect back to the Surround Sound Receiver.  Maybe it's just my set up. I'll try some tweaks with cables and Samsung settings.  Was just curious if it was just me.  

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I have a Samsung TV as well I am running the 4k from the comcast box to HMDI 2 on a high speed cable

My Apple TV via high speed cable to HDMI 1

The Smart TV Plays via HDMI 1

Getting the sound back from the TV Via HDMI 3 (ARC) to my Bose Cinemate on my old HDMI cable

Using a Echo Dot and Harmony Hub to swith the inputs on TV via my turn on request

Only Issue is the poor IR reception of the new cable box working on getting my Harmony hub to a happy place for all  

Feel free to PM me

Understood: was unaware what the Xi5 was. Do you recommend any speed minimums to have Xi5? Currently on the 100 mbs down plan and generally get 50-75 down. 

ComcastAndrew you mentioned in a previous post that Comcast modem/router not required to support 4K STB. I have the STB on order to use with my Surfband modem + Apple router. Comcast support (india) confirmed  what you stated: that their modem/router is not required but neither is Xi5... can you clarify?

The Xi5 is a wireless device that needs wireless MoCA.  This can be provided by a special Comcast modem / router (which would probably need professional installation or if you use your own equipment you would need a MoCA to ethernet bridge (with knowledge of how to wire it up).

I'm in Minneapolis and will wait to swap my x1 1080p box for an x1 4k box when they're available in a local Comcast store. I have a 2016 Samsung SmartTV as well as the latest gen. AppleTV, both with 4k, so I'm not concerned with watching 4k content per se. The issue I'm having with the x1 box and my Samsung TV is that if I connect the HDMI out from the x1 to my Marantz SR7010 (4k) then out to the TV (all high-capacity HDMI I bought from Magnolia), cable TV will disconnect every 20 minutes or so. There's no problem with anything streamed from the SmartTV or Apple TV, or from my UHD 4k Blu-ray player, all of which connect throuth the Marantz receiver. This behavior is only with cable. My workaround is an HDMI splitter that allows me to bypass the Marantz from the x1 to the TV. My sense is there is an issue with thw handshake between the x1 and the TV if I go through the Marantz, which would get resolved if the x1 were 4k. The goal is to get of the HDMI switch.