Spokane44's profile

New Poster

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2 Messages

Tue, Oct 24, 2017 2:00 PM

Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

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Responses

Frequent Visitor

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6 Messages

4 y ago

So so sorry. Was not aware of the policy on private messages.  Once again sorry. 

New Poster

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3 Messages

4 y ago

There were no up grading fees...it would have cost me a shipping fee if I ordered from the website..all I did was take my old set box in and exchanged it for the 4K!  3 minutes to set up!

New Poster

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3 Messages

4 y ago

Took my XFINITY1 box down to the store, switched out to new 4 k UHD box....couldn’t be more pleased! Even when I run across a program not in UHD or 4K, I still see a clearer picture. Plus. With Netflix And YouTube, I catch a lot of movies in 4K 

CCElla

Silver Problem Solver

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3.3K Messages

4 y ago

@jerrypulliam1 - Thank you for sharing your experience! Unfortunately, the XG1v4 box is not available in all XFINITY stores at this moment.   

@bje2525 - No worries at all. Please let me know if you get any questions. 

New Poster

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1 Message

4 y ago

I have had to place 6 calls to xfinity and have received 2 wrong cable boxes (non XG1V4). How can I get this done as multiple phone representatives have told me they will ensure I get the right box yet I keep getting no box or the wrong box. 

 

Comcast Admins: Can I PM you my information to rectify this?

CCElla

Silver Problem Solver

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3.3K Messages

4 y ago

@jayrod88 - You can definitely send me a private message with your account information (name, address, phone number) and I will submit an order for you. 

Jason_B

Regular Contributor

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85 Messages

4 y ago

Ok, I just want to ask this again. I currently have the X1 MX011ANM. I also have a tv that is 4k and has HDR, with limited things you can watch 4k from comcast of course. Would regular programming, or anyting 1080p look any better on the NEW XG1v4-A? I can get it from my local store, they have them. I just want to know if anything will be better clarity wise? Again, from what I've read there isn't any 4k stuff from the new box yet..... Advice please. My current box works fine, but I watch a lot of cnn, fox, etc, and it would be nice if they were clearer, etc. etc...

CCElla

Silver Problem Solver

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3.3K Messages

4 y ago

@Jason_B - 4K UHD viewing, is currently available to XFINITY X1 customers who subscribe to the Netflix Premium plan and have an XG1v4 TV box, with a compatible 4K TV, or to XFINITY TV customers with the Ultra High Definition (HD) Sampler app. Cable channels or regular programming are not in 4K quality. 

CCAndrew

Gold Problem Solver

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25.9K Messages

4 y ago

Jason_B

Regular Contributor

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85 Messages

4 y ago


@CCElla wrote:

@Jason_B - 4K UHD viewing, is currently available to XFINITY X1 customers who subscribe to the Netflix Premium plan and have an XG1v4 TV box, with a compatible 4K TV, or to XFINITY TV customers with the Ultra High Definition (HD) Sampler app. Cable channels or regular programming are not in 4K quality. 


How do I get the 

"Ultra High Definition (HD) Sampler app"

New Poster

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2 Messages

4 y ago

I have the same issue and had the same experience with the chat....they should update the website to inform the customers instead of talking like they are all available. It really is not a good customer experience.

Regular Visitor

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3 Messages

4 y ago

Can you ship me out a 4k xfinity box as well? 

New Poster

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2 Messages

4 y ago

Just bought a new 4K TV to find my current set top did not support it. Got on chat last night and was told to go to a local store to swap it out. Arrived this afternoon after pulling my equipment to be told that the boxes were not available and that the store had no way of getting me one. Then called support direct and they couldn't give me an estimate on a time frame of anything for availability. How is this the case? I see on here people getting boxes sent to them so what is the ETA on set top box units being available in areas? Is this listed anywhere in the website? I was basically told to check back at the beginning of the year which is unacceptable to me. Customers should get area timeframes/commitments at the very least and some guidance not nothing. I pay over $200 a month and deserve more than a "check back in the beginning of the year"...... Has anyone else in Northern California experienced this?

AAXXAA

Contributor

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741 Messages

4 y ago

So i took a chance and ordered an xg1v4, xfi gateway, & xr15 through chat. lol

 

They sent me:

1 XG2

2 xg1v4

2 xb3

Assuming no XR15's, we'll see though.

 

Couple questions :

 

So since im getting two 4k boxes, can i use two 4k boxes and have them both access the same recordings?

or since theyre both main boxes, they'll both have their own seperate recordings and won't be able to be linked?

 

When installing a new main 4k box, will i lose my current recordings? or will they show up on the new 4k box as cloud recordings?

 

 

 

 

AAXXAA

Contributor

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741 Messages

4 y ago

And if i was able to to keep both 4k boxes, would they charge me $20 for the second one, since its considered a main box, or just the regular $10 ($9.95) for an additional box (non-dta)?

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