I too think this is very poor service. I have 2 lines that can be upgraded but I could not preorder. Also even when phone is in stock I have to drive 5 hours out of my way just to visit a store. I am really thinking of switching back to att once the phones are paid off. At least with them I can upgrade over the phone or online. Guess being a loyal customer means nothing to them. Been with Xfinity Mobile since day one of launch.
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