New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
ckayl
Regular Visitor
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2 Messages
5 years ago
How can I receive an XG1v4 TV Box?Is PM here the only way?
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ckayl
Regular Visitor
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2 Messages
5 years ago
Thanks, my closest Xfinity stores require a 20-30 minute drive each way. I don't want to make the trip for nothing...
I suppose I'll wait a bit for Comcast people to respond.
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Bent240
Frequent Visitor
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6 Messages
5 years ago
Xg1v4 request
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emeraldforest
Frequent Visitor
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9 Messages
5 years ago
I have the XG1v3 and would like to upgrade as well, but I have 3 other TV's hooked up to the small boxes. Would those boxes be compatible with the newer XG1v4?
I plan on going to the service center tomorrow in person, so I'm wondering if I need to bring in just my XG1v3 or do I need to bring in the other small boxes too.
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Rustyben
Expert
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24.6K Messages
5 years ago
scroll back to 9/13 date by Comcast_support and follow those directions.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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emeraldforest
Frequent Visitor
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9 Messages
5 years ago
Thanks, I just got the X1 service installed today and was hoping I'd get the v4, but ended up with the v3. I have a 4K TV, so it'd be nice if I could get the newer v4. If I'm unable to get the v4 from the store tomorrow, I'll PM one of the reps here.
Also, if I replace the box, will I be able to get the saved shows on the new box?
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
you might want to swap one of your small boxes for same price xg2 (companion with 3 tuners to loan to other set top boxes). that will allow your DVR to have all 6 tuners available to record at the same time (or 5 and one to watch on that TV).
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Bent240
Frequent Visitor
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6 Messages
5 years ago
Yeah, I already contacted them.
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Bocephus55
Regular Visitor
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1 Message
5 years ago
Posting for PM option
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JulianR1
Contributor
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99 Messages
5 years ago
A. My account app
B. Say "schedule a tech visit" Into your voice remote
C. Contact twitter.com/ComcastCarees and schedule a visit that way
D. Go to your local office and ask for a higher level of Technican
Or call 1-800-XFINITY.
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JulianR1
Contributor
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99 Messages
5 years ago
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JulianR1
Contributor
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99 Messages
5 years ago
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JulianR1
Contributor
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99 Messages
5 years ago
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