New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
JIMBRONI
New Poster
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1 Message
5 years ago
Hello.
I would very much like to upgrade my current equipment to the new XG1v4 DVR and if available, Xi6 to stream 4k content to my 4K TVs. I have called into Comcast and have stopped by my local store a few times but equipment is never in/available.
Appreciate any help.
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m_bergman
New Poster
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1 Message
5 years ago
Posting to enable PMs.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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zackSF
Contributor
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30 Messages
5 years ago
1. identifies my AVR-S940H by Denon as a TV not an audio system?
2. It doesn’t allow me to change the identification from TV to Audio System?
3. It doesn’t allow the TV to communicate over CEC?
4. X1 App removed the CEC functions?
5. It doesn’t stream HDR while it claims that the resolution is 4K UHD 60 HDR?
I would appreciate any help. Thanks
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zackSF
Contributor
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30 Messages
5 years ago
Can you please post a known link to the manual for the XG1v4?
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zackSF
Contributor
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30 Messages
5 years ago
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pitBull96
Regular Visitor
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1 Message
5 years ago
I would like to request a XG1v4 4K box for self install.
Thanks
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loowee2
New Poster
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1 Message
5 years ago
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Rhodness
New Poster
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1 Message
5 years ago
post pm.
would like to order a new box with self-install.
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quovadis12345
Contributor
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60 Messages
5 years ago
I have the new comcast 4k box and I also have new roku 4k HDR Dolby Vision Tv's.
I watch 4k HDR and dolby vision on Netflix, Prime, youtube, and the colors pop like crazy.
When I play the same content through the comcast box, the colors are "normal" HD.
In a nutshell, the comcast 4k box does not pass HDR and DV colors.
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Rustyben
Expert
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24.6K Messages
5 years ago
check your TV manual and the abilities of each of your TV's HDMI ports. which are HDCP 2.2 compatible (4k). in your manual which HDR (high dynamic range) systems does your TV support? is your set top box connected directly to an HDCP 2.2 compatible HDMI port on your TV now? is your resolution in your set top box set to 4k?
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mjaaa24
Frequent Visitor
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11 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
no. you will not have access to the hard drive version of your recordings, only the ones on the cloud DVR. as new programs are recorded the older cloud recordings will fall off and that can happen quite quickly. you can see the cloud recordings currently available using a smart device and the stream app or a desk/laptop. using the stream app will let you see the cloud DVR recordings.
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quovadis12345
Contributor
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60 Messages
5 years ago
No,
hd channels are still quite blurry. It does not matter if you have a $300 tv or a $5'000 tv. The quality is compressed and blurry. It's definitely not 1080 like you see on Blu ray.
We are simply not there yet!
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Ktjeeper79
New Poster
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1 Message
5 years ago
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