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Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
Matt108
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1 Message
6 years ago
Posting to enable PM.
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mmarion14
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1 Message
6 years ago
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JazzV3
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9 Messages
6 years ago
SUPER frustrated right now. I have been plagued with sound drop outs on my X1 with no resolution. I tried switching to a new HDMI cable connection, but it only seemed to help intermittently? The drop outs make watching anything almost unbearable. I am not using a sound system, although the drop outs exist on both the sound system (connected to my TV via an optical cable) and the TV speaker. The cable box is directly connected to my LG 4K TV via an HDMI cable. Next, I find this forum and logged in and tried to PM ComcastChe to try to order a new XG1 v4 box to see if that might solve the issue - and upgrade to 4K ability with Netflix at the same time and when logged in, I cannot see any way to send a message once on the tech's profile page. Just shoot me. Any tech able to assist with both issues......?
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Rustyben
Expert
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24.6K Messages
5 years ago
sign in is required before you can see the PM option. Also you must have made a public post before seeing the PM option.
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JazzV3
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9 Messages
5 years ago
Thank You. I was signed in, but it must have been the need for one post not allowing it to be seen.
Now that I have posted, the option is there. Will make request now.
PS: If the audio drops are a signal issue (I am in a somewhat semi-rural area in a development, but from what I recall a tech saying in the past, I am at the end of a long run from distribution box), will the 4K box present more issues due to lack of signal?
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JazzV3
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9 Messages
5 years ago
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Rustyben
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24.6K Messages
5 years ago
for giggles and grins, use voice remote 'about'. what is the text after STB version?
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Rustyben
Expert
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24.6K Messages
5 years ago
verified that is the first X1 DVR version and has had many audio drop out issues. swapping will definitely help that problem.
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hyongkim
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1 Message
5 years ago
Posting for PM
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JazzV3
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9 Messages
5 years ago
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zmaj101
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1 Message
5 years ago
I'm interested. How do I make this happen?
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Rustyben
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24.6K Messages
5 years ago
the easiest way to get an x1v4 4K UHD DVR is to drop in at your local Xfinity store. to order from this thread, and you have made at least one public post, PM (private message) @CCElla with your full name, service address, and account number and request shipment. Remember that the requests go into a queue and that Ella does have days off during the week.
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Bmacehtown
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2 Messages
5 years ago
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Neverendingmods
Contributor
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84 Messages
5 years ago
Not an easy or pleasant experience to say the least!!
The cable TV picture on regular non Netflix does look clearer and Netflix does too. There are only a handful of shows and movies on Netflix that are 4k. My biggest improvement seen is in standard cable TV picture quality.
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Rustyben
Expert
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24.6K Messages
5 years ago
for future readers of this post, it is not an xi4 it is an xg1 version 4 DVR.
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