New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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jcan2020
New Poster
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10 Messages
6 years ago
i already have a xg1v4 box on my 4k tv upstairs, i have another 4k tv downstairs but was told i have to pay 20$ extra if i want another 4k box because its a dvr. why would i pay for 2 dvrs?? how come they only make the 4k boxes in the dvr?i think thats pretty stupid. they should have a 4k non dvr..
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kylesitto75
Regular Visitor
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1 Message
6 years ago
I would like a xfinity xg1v4 tv box.
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JAREDVENEZIA
Regular Visitor
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1 Message
6 years ago
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nhaley
New Poster
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3 Messages
6 years ago
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obscurius
Regular Visitor
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1 Message
6 years ago
ComcastElla... I'd like one of the XG1v4 boxes.
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Kyletadd
New Poster
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1 Message
6 years ago
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HD-Tech
Contributor
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156 Messages
6 years ago
enable PM
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cromm1
Frequent Visitor
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8 Messages
6 years ago
I would like to check on the availability of the XG1 v4 DVR box in my area. If it is available, would it possible to request a self-install kit?
Thanks
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CCElla
Gold Problem Solver
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3.3K Messages
6 years ago
Hi, cromm1 - Thank you for posting! Yes, I can submit a shipping request for a 4K DVR. Since we already have a conversation in PM, I will provide the details there.
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BAPON
Frequent Visitor
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5 Messages
6 years ago
I also don't see where to private message COMCASTELLA. I would like to request the XG1v4 box.
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BAPON
Frequent Visitor
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5 Messages
6 years ago
I don't see where to create a new post.
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darkangelic
Gold Problem Solver
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2K Messages
6 years ago
See that link above that says "Go To Best Answer"?
Go there.
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BAPON
Frequent Visitor
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5 Messages
6 years ago
EDIT: Finally was able to PM. Guess it took a little time to activate that feature after my first posts. Thanks for your help!
Sorry I don't see "Go To Best Answer," nor a link above it! This is the first time I'm using this forum. What I wanted to do is post my request for an XG1 v4 Box and PM my information to COMCASTSTELLA. Doesn't seem like it should be this hard.
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CCElla
Gold Problem Solver
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3.3K Messages
6 years ago
Hello all,
If you would like to get a 4K DVR please post publicly in this thread to enable the PM feature. Then please send me a private message with your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.
Reminder: If you place an order through our team here on XFINITY Help & Support Forums - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit.
Thank you all!!!
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