Xfinity 4k - XG1v4 Cable Box Availability

Reach out to 'Comcast Ella' here.  She will help you.

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I would like  info on 4KG1v4!

Local xfinity store does not XG1v4 ,I would like to get one ,How about some Help!

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Hi - Posting to have access to PM feature.

Here are some things you can double check - in no particular order.

• Did you upgrade your Netflix account to UHD 4K?  There is a small monthly fee.  (and by the way if you have any HD movies bought on iTunes, and if you get a 4K apple TV, then all of your purchased movies will upgrade to 4K UHD Dolby Vision if they are available that way)
• In the DVR 'Device Settings'/'Video Display' is the maximum resolution set to "16:9,2160P60 4K UHD (Best Available)"?
• In your TV Picture settings, is it set to (Auto)?  Change this to (Vivid) and turn on (Auto 24P).  I have a Sony 4K screen, so your settings nomenclature may be different.  Just make the TV be on full 4K UHD as default.  
• It was my experience that the Apps in the DVR are provisioned over time.  I think it may appear at some point.  But you will not improve the picture over the Netflix app that's built into the TV.

If you set the equipment this way, then all HD channels and all programs will be seen in 4K.  Note that you will need to make picture adjustments on your TV so that everything looks right.  You can Google "(your TV model here) calibration settings" to gain an understanding of what you need to tweak - but thats another discussion all together. In my humble opinion, you should just watch Netflix on the TV app.  The television makes beautiful pictures on it's own - the cable box is just unnecessary additional processing of the picture.  Use the ARC HDMI input to get the surround sound back to your receiver. The big deal of the 4k box - one that seems to be lost on most posters - is the capability to upscale all programming to 4K if you set it up as I described.  The one thing that caught my eye is how amazing the food commercials look - it's like looking through a window.

Hope this helps...

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@RJG1 wrote:

Yes...those boxes will support 4K...What Comcast fails to disclose is that after you receive the box you will be billed an extra $19.95/mo. So before you upgrade your 5 beautiful OLED or QLED or 4K TVs be prepared to pay Comcast an additional $100/mo plus tax just for the privilege of allowing you to view the content. That's $1200/yr. This is because Comcast only makes a DVR box that will support 4K. Most people only need 1 DVR box and you can watch on any TV in the house. But Comcast MAKES you have a DVR for each TV to view 4K. Not only do we pay for content we don't need, we now pay for equipment we shouldn't need. Comcast response is, then don't buy a 4K TV. 

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might be a bit of a misunderstanding. An additional X1 set top top box is $10/month, add $9.95 and it will be a DVR. Comcast will likely have a 4k companion set top box in the future but is not yet offered. ComcastElla has pointed out that when a set top box is shipped to you that you technically have an 'extra' (charge) set top box until your old set top box is returned and the system credits you back to the ship date of the 4k set top box.