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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
a5m
Contributor
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22 Messages
7 years ago
I was referring to the post above...
As you and I've already mentioned before Customers should contact @ComastElla with the information she has requested in order to get the XG1v4 without hassle.
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Rustyben
Expert
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24.6K Messages
7 years ago
please check the post 2 before your post.
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mweags
Contributor
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44 Messages
7 years ago
Thank you,
Mike
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Mandown2007
Frequent Visitor
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13 Messages
7 years ago
I sent a message to @Comcastzach, but I guess it all goes to the same place or person.i realize that new customers usually get the latest and greatest, Comcast has to learn to take care of their older customers who have stuck with them for years.
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Pastorren
Frequent Visitor
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8 Messages
7 years ago
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Swerve
Frequent Visitor
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6 Messages
7 years ago
I'm an existing customer interested in a 4k cable box. Visited the lcoal store, and was told theres nothing that they can do, withing out upgrading to a DVR box, the current 4k box is DVR. Okay so sure I can do a DVR, it was ten dollars more. Then I was told that she needed to upgrade me to triple play. I don't need voice service though...
When I pointed out that a triple play pacakge would also mean mandatory renting of the modem that has the VOIP function I'm beign forced to incur fees for stuff I don't need (I prefer to provide my own cable modem) the lady smiled, nicely though, and said she has 8-12 customers a day in my situation.
This is really nuts! No updated douple play plans... No 4K...
I think I'll be signing up my imaginary friend Bob for some Comcast service to get new promos and the service I actually want.
Can anyone help?
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Nerd
Expert
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24.4K Messages
7 years ago
Go here: http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/2987898
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Swerve
Frequent Visitor
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6 Messages
7 years ago
I’ll call and ask it seems that’s the solution or wait for a rep to let me know in the forums it’s okay to message them.
I’m also tempted to just restart the service under a new household name. I don’t understand why there isn’t a double play package with more tv channels.
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odiej34
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1 Message
7 years ago
Hi, posting to enable PM feature
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997PDX
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1 Message
7 years ago
Hi, posting to enable PM feature
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HDRock
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34 Messages
7 years ago
Posting to enable PM feature
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Twigg90
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2 Messages
7 years ago
Posting to enable PM feature
Edit: i still cant PM...
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Rustyben
Expert
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24.6K Messages
7 years ago
try again now
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anthonypolcari
New Poster
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1 Message
7 years ago
I’m in the process of having 1 XG1v4 installed today but would like to have another sent to me for my other 4K television.
Also while we are at it it would be great to have a new XB6 gateway shipped with it since I believe my current gateway is due for replacement.
Can you let me know the next steps?
Thanks.
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CCPhill
Silver Problem Solver
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11.2K Messages
7 years ago
Hi Swerve, I can help, please send me a private message with your account information (your name, address and account number).
Thank you
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