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Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
What are you trying to do?
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ppeter78
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20 Messages
6 years ago
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CCAndrew
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25.9K Messages
6 years ago
Answered what I could
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ppeter78
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20 Messages
6 years ago
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Juanr007
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2 Messages
6 years ago
Hi,
I would like a XG1v4 box, thank you.
One question, will the bedrooms be 4K too? I have two 4k TVs.
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skaarjeff
New Poster
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1 Message
6 years ago
Zach;
I went into a comcast store about 2 weeks ago because I was told that they would have 4K boxes and all I had to do was bring in my old box and guess what: They told me that not only did they not carry any 4K boxes in thier store but the box wasn't even available in the state of Washington so I can assure you the info that the info that Spokane44 received from the agent on the phone was INCORRECT because I was given the same song and dance.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
6 years ago
You will need a 4K DVR for each 4K tv you currently have to get the piddling amount of 4K they currently have.
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thehunters123
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1 Message
6 years ago
Hi, posting to enable PM feature
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patelsan04
Regular Visitor
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3 Messages
6 years ago
Hi, I would like to upgrade to this new 4K box.
Thanks.
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patelsan04
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3 Messages
6 years ago
Hi, posting to access private messaging.
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ppeter78
Frequent Visitor
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20 Messages
6 years ago
A picture quality is only a problem when I'm watching something that's on the cloud not the DVR. What about the storage space on the Ultra HD DVR and I don't want to get a DVR and you realize that the storage space is not enough for Ultra HD and then you come out with another DVR that has a lot more storage space lastly can I have 3 DVRs 1 in Ultra HD
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Rustyben
Expert
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24.6K Messages
6 years ago
post in http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/td-p/2987898 if you have 4k Netflix.
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Rustyben
Expert
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24.6K Messages
6 years ago
this thread is for troubleshooting. the link I gave you is for customer service. your choice if you do not wish to inquire there about shipping a 4k set top box to your home.
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ppeter78
Frequent Visitor
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20 Messages
6 years ago
I have a Smart tv so I use Netflix and amazon in ultra hd just fine but that has nothing to do what I asked
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hbwone
Regular Contributor
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81 Messages
6 years ago
Your posts are very difficult to follow being bunched up into one single block of words and no offense, but your sentence structure leaves a lot to be desired.
I would suggest contacting customer support or follow the link Rusty provided to obtain a 4k DVR or answer other customer support related questions. As Rusty mentioned, this thread is more for troubleshooting the 4k DVR. BTW, there is absolutely no 4k programming available at this time, short of the recorded Olympics through on demand. But you can view 4k programming of Netflix and Youtube through the new XG1v4 set-top box.
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