3 Messages
x1xg1v4 4K box
Need to order a 4K capable box (x1xg1v4) as a replacement for my current 1080p box. Already tried once and all I got was the exact same box I currently have.
3 Messages
Need to order a 4K capable box (x1xg1v4) as a replacement for my current 1080p box. Already tried once and all I got was the exact same box I currently have.
XfinityThomasB
Official Employee
•
725 Messages
3 months ago
Hello @user_630342
Very sorry to hear you had issues with getting this 4k replacement. Let's get this sorted out. Have you attempted to stop down locally to swap the unit yet? Appreciate you getting us in the loop to help.
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