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user_630342
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Sunday, September 10th, 2023 3:48 PM

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x1xg1v4 4K box

Need to order a 4K capable box (x1xg1v4) as a replacement for my current 1080p box. Already tried once and all I got was the exact same box I currently have.

Question

 • 

Updated 

2 years ago

70

1

XfinityThomasB

Official Employee

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1.9K Messages

2 years ago

Hello @user_630342

Very sorry to hear you had issues with getting this 4k replacement. Let's get this sorted out. Have you attempted to stop down locally to swap the unit yet? Appreciate you getting us in the loop to help. 

4

0

user_630342

3 Messages

My understanding is that stores do not stock the 4K box.

There also doesn't appear to be a way of calling the Danbury CT store directly to ask them.

(edited)

2 years ago

0

XfinityPeterH

Official Employee

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1.9K Messages

You are correct that there is no direct contact number to the local store. We can always ship one to you if you desire. Just be aware there will be a shipping cost. Let us know what you would like to do as we are here to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

user_630342

3 Messages

Yes, please send us the correct 4K box. Thank you. 

2 years ago

0

XfinityMartyR

Official Employee

 • 

2.1K Messages

@user_630342 No problem! Please send us a direct message with your name, and service address. 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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