Visitor
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2 Messages
x1 tv box and tv interface
Anyone else recently get new equipment and now have the old interface from around 2008? Box also will not communicate with xfinity status center.
Visitor
•
2 Messages
Anyone else recently get new equipment and now have the old interface from around 2008? Box also will not communicate with xfinity status center.
CCDevin
Problem Solver
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735 Messages
4 years ago
@user_8c7ad8
Good afternoon! Thanks for reaching out to us here through our Forums support platform for Xfintiy. It sounds like you may have received the wrong equipment. We would rather you have the latest and greatest on our X-1 platform and of course, we want that to work with your systems. Can you provide the model for the device by looking at the bottom sticker, please? For example, it may say something similar to “XG2”. Are you getting error messages or codes when trying to use your box?
Let us know, we are here to help and we will be sure to take care of everything for you.
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