CCGwen's profile

Contributor

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235 Messages

Mon, Oct 6, 2014 2:00 PM

Closed

X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. 

 

Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:

 

Xfinity TV: Basic Troubleshooting

Find and Troubleshoot Error Codes

 

Thank you in advance for posting!

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geek46

Expert

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18K Messages

6 y ago


@Rustyben wrote:


 i found a bug or new feature that is weird, might be last related or something 'new'. 

 

start a recording so it is playing, while playing select a different recording to play. when it has started playing hit exit. instead of returning to live TV the previous recording starts again. Took me a while to figure out what was happening. can you try that and verify it does same for you?


Rusty,

 

I just got 163.03 snd tried to replicate what you reported and was unable to do this.  when I hit exit on the 2nd playing reocrding it goes to live tv.....


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.

TerriB

Contributor

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3.1K Messages

6 y ago

I was going back and forth between 2 recordings using "Last", exit would take me to live (most of the time, not always).  Doesn't matter though, the same thing happened to me several times last night when I was just going between live and a single recording, the recording would start back up at a different spot than when I left off and I'd have to ff to get back to where I actually last exited.

(Possibly related to auto-extend, which I recently started trying again.)

 

 

=====

Yep this is happening to us as well and its very frustrating. We were not using auto extend.

tctc

Most Valued Poster

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520 Messages

6 y ago


@geek46 wrote:

@Rustyben wrote:


 i found a bug or new feature that is weird, might be last related or something 'new'. 

 

start a recording so it is playing, while playing select a different recording to play. when it has started playing hit exit. instead of returning to live TV the previous recording starts again. Took me a while to figure out what was happening. can you try that and verify it does same for you?


Rusty,

 

I just got 163.03 snd tried to replicate what you reported and was unable to do this.  when I hit exit on the 2nd playing reocrding it goes to live tv.....


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.


I was going back and forth between 2 recordings using "Last", exit would take me to live (most of the time, not always).  Doesn't matter though, the same thing happened to me several times last night when I was just going between live and a single recording, the recording would start back up at a different spot than when I left off and I'd have to ff to get back to where I actually last exited.

(Possibly related to auto-extend, which I recently started trying again.)

 

Another bug... for some reason when you exit a recording that has been extended (auto or other) you get the "looks like you finished watching, do you want to delete" message, even if you are nowhere near the end of the recording.

 

Also, is there a way to get the notification about the sports app to stop popping up?  It seems to pop up in the corner almost every time I tune to a channel with a sport, and then I have to exit to dismiss it, or other button presses are ignored. It would have been good UI to show that message exactly 1 time, the very first time, I now know about the app and don't need that message on my screen ever again.

lightstorm22

Contributor

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194 Messages

6 y ago


@tctc wrote:

I was going back and forth between 2 recordings using "Last", exit would take me to live (most of the time, not always).  Doesn't matter though, the same thing happened to me several times last night when I was just going between live and a single recording, the recording would start back up at a different spot than when I left off and I'd have to ff to get back to where I actually last exited.

 


You mention having to FF when it happens. I'm sure you know this, but just in case, you can Page Up to skip a full 5 (or maybe it's 10) minutes at a time, to at least get you back to where you left off faster (depending on how far into the recording you were). Not a fix for the bug, but maybe can help in the meantime.

Rustyben

Expert

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24.2K Messages

6 y ago


@geek46 wrote:

@Rustyben wrote:


 i found a bug or new feature that is weird, might be last related or something 'new'. 

 

start a recording so it is playing, while playing select a different recording to play. when it has started playing hit exit. instead of returning to live TV the previous recording starts again. Took me a while to figure out what was happening. can you try that and verify it does same for you?


Rusty,

 

I just got 163.03 snd tried to replicate what you reported and was unable to do this.  when I hit exit on the 2nd playing reocrding it goes to live tv.....


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.


I tried same procedure this morning (no changes in xre/fw) and issue did not happen either. myabe it was a server issue now resolved.

dgmc1

Frequent Visitor

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17 Messages

6 y ago

I feel your pain. Your not alone. Keep on them. As shall the rest of us. If no resolution. Ask for refund. It's in your contract, and their commitment to you. 

geek46

Expert

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18K Messages

6 y ago

Duplicate Post Removed. Only 1 Post is needed in a Forum for an issue, regardless of the Topic.
Rustyben

Expert

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24.2K Messages

6 y ago

with 1.64.01 (5/3) and 2.3p6s5 still have the same issue at random after deleting a recording after watching it where a 'ghost' entry appears but hitting "OK" on the line gives you an error screen.

B_J_L

Contributor

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36 Messages

6 y ago

Have had what appeared to be signal issues lately.  Had a tech out who checked everything, and while he had said that my signal wass 'perfect,' he was still unable to get channels to tune in properly.

 

Let me backtrack a tad.  

 

I had noticed that when I wake up, or when I came home from work, the TV was tuned to a different channel (I ALWAYS leave my box on, and it is almost always tuned to ABCHD), or was on the screen saver screen that pops up when paused for a time. I did not really pay this too much attention until it started happening more frequently, and then finally I was unable to tune in channels, or when I was able to tune them in, they were unwatchable.

 

Hence my service visit.  He was going to replace my box, but then decided to run a new line from an outside connector into my Apt. Once he did that, all seemed to work perfectly.  Or so I thought.

 

Next morning I wake to a garbled screen, so I did a system refresh.  All seemed fine after that until I cam home from work the next afternoon. Screen saver was on, but I was able to retune to a channel, and all seemed fine again until this morning.  Screen saver on, did a system refresh, still not able to tune any channel.  

 

I do get a couple of error messages when it fails to tune the channels:  XRE-03056, and then XRE-00021.  While this consistantly LOOKS like a signal problem, I am under the impression that there is more of an issue here.  

 

I know how to get to the system diagnostic screen, but don't know what to look for.  If someone here has any advice as to what I can do short of trading in my box.  My DVR is up near 90 percent, so I would prefer to pare that down before I have to give it up.

CCAndrew

Gold Problem Solver

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25.9K Messages

6 y ago

You're having issues with the actual frequency that ABCHD is coming in on. It could be the box itself having trouble tuning to it or an outside issue. I would have another tech out to verify either way
B_J_L

Contributor

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36 Messages

6 y ago

Thanks for the quick reply, however, if it were only ABC that was giving me trouble I would agree, however, once 'the issue' arises, I am unable to tune anything in.  I try ABC SD, Weatherscan, CBS SD, etc..  Nothing will tune in (at least this morning before I left for work...I am hopeful things will have improved by the time I get home).  I actually believe that I woke up to ABC SD, but it was unwatchable (heavily pixelated beyond recognition), and then attempted my troubleshooting.  

 

I would have called and worked with someone, but seeing as It was before work, I do have a very limited time frame available.

 

I also find it interesting that when I go to sleep, all is fine, but when I wake up, that is not usually the case lately.  I do blame the nightly refresh, however, I am aware it may not be the case...

B_J_L

Contributor

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36 Messages

6 y ago

Well, got home and nothing was any better.  Called support and after reinitializing, updating, and rebooting a few times, all came back fine.  Unfortunately, I fear that this is only temporary, but we will see...I have been 'fixed' before.

XG2

Regular Contributor

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92 Messages

6 y ago

Was it a contractor or an employee? I heard contractors get paid by the job. I had one out recently who also claimed everything was perfect meanwhile someone in corporate is emailing me begging me to get a tech out due to the signal issues they can see on their end.

B_J_L

Contributor

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36 Messages

6 y ago

I do believe that it was an employee who came by on Saturday.  

 

So far so good...woke up to a working TV.  Let's hope it is fine when I get home...

B_J_L

Contributor

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36 Messages

6 y ago

Well, can't say I am surprised.  Woke up to the X1 box tuned to ABC SD, so tried to tune in an HD channel....unwatchable.  Will forego troubleshooting for now since I again need to go to work, but will once again try support when I get home this evening....

 

I did find a couple new error messages when trying to tune things in.  I got an XRE 03062 when trying to tune an HD channel in (CBS HD and CW HD).  I tried to watch an on-demand HD show, and got XRE-22 SRM-8101.

 

i still ill have not had anyone answer my question,,,maybe my box has gone bad?  Will I lose my shows I have saved if I get a new one?  I already know that I will have to redo my series recordings, but what else can I do?

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