Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
TerriB
Contributor
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3.1K Messages
8 years ago
This is just another way Comcast is making X1 such a rewarding and technically advanced experience...their commercials say that so it must be true. Buying a bigger better tv is what we do and then they come up with the cloud and want us to view on PC/phone/tablet screens...NO THANK YOU.
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HowAboutThisOne
Problem Solver
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1.6K Messages
8 years ago
You know that you can hook up most PCs/laptops to your BIG TV and watch that Cloud recording on a nice big screen. I can even cast my phone/tablet to my TV using a Chromecast device and watch it on the big screen.
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TerriB
Contributor
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3.1K Messages
8 years ago
BUT why would I do that? Am I crazy for wanting to watch shows I have recorded using the DVR that I pay for on my TV that I paid for from the DVR directly? The shows I record should be on the DVR and stay there in their entirery until I watch and/or delete. I hate the cloud. It has caused more trouble than its worth.
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HowAboutThisOne
Problem Solver
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1.6K Messages
8 years ago
Why would you want to do that? Because it frees you from being tied down to the TV that is connected directly to your DVR.
Obviously if you record a program to your DVR you expect it to be available on your DVR. Technical problems do happen sometimes though, and the Cloud gives you a second chance to have that same program available.
You might hate the Cloud, but I don't think you are seeing the world of opportunities it opens up for you.
Here's one example for you. You recorded a program that you thought was just great. You tell your friends about it while visiting them, but it isn't airing again. So you log onto their laptop using your Comcast account, go to the XTV web portal and find the show. You hook up their laptop to their BIG HDTV using a HDMI cable and all of you are watching the recording that you wanted to share. All courtesy of the Cloud that you hate so much. Sounds like a win to me.
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tctc
Contributor
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539 Messages
8 years ago
IF the internet is working smoothly enough, that's a decent option. Otherwise it's just one more frustrating experience.
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HowAboutThisOne
Problem Solver
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1.6K Messages
8 years ago
The only reason I responded to this thread is because you originally stated that "they come up with the cloud and want us to view on PC/phone/tablet screens". I wanted to clarify that Cloud TV does not have to be viewed on a tiny screen.
You can continue to keep your head in the sand and your body shackled to your DVR, and not embrace the many benefits of Cloud TV, just because it doesn't work for your lifestyle. I wasn't here to address the loss of the recording buffer.
I also don't believe this is the proper thread to be discussing this issue anymore. Maybe you should create a "Why the Cloud DVR is Horrible and Should be Removed" thread, where this discussion can continue. I don't believe the majority of comments would be in favor of that, judging by how many people write threads asking when will Cloud DVR be available in their markets, and by the amount of complaints that occur when Cloud DVR has issues. Welcome to the future.
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HowAboutThisOne
Problem Solver
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1.6K Messages
8 years ago
I watch over 80% of my recorded content through the Cloud, bypassing my physical DVR. I would say I have over a 95% success rate when doing that. Yes, sometimes some technical issues prop up, but sometimes there are issues using the physical DVR (just like you stated).
If you are having regular problems with the internet "working smoothly enough", then I would say you need to contact Comcast and figure out why your modem is having issues. Sounds like some kind of poor signal.
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TerriB
Contributor
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3.1K Messages
8 years ago
My goodness, I love my friends but that is a lot of rigamaroll to go thru to share something with them. I am no ones cable show archiver. Can't even 'save' a show for myself or family member that has already started thanks to the darn cloud taking away the recording buffer.
Frees me from being tied down to my TV and DVR? Why do you think I have them? In the old days when I traveled alot for business I can see the usefullness of the cloud while on the road, in airports, hotels but why are those of us who worked all our lives and are retired and just want to watch cable and recordings on the TV being punished? The cloud has taken functionality away. Comcast is all about the non baby boomers' needs obviously. We baby boomers ARE NOT DEAD YET.
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TerriB
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3.1K Messages
8 years ago
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geek46
Expert
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18K Messages
8 years ago
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Rustyben
Expert
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24.6K Messages
8 years ago
1.61.04 2/17/2016 and fw 2.2p7s1 on mx011an
new problem not seen before.
an episode recorded during prime time and was interrupted (reboot due to 120 VAC dropping for a moment. the show continued recording about 5 minuts later as is normal and was in two segments. When I watched to the approx 3 minute point, not one but 2 windows popped up at same time, the first was the 'would you like to see the next segment (yes/no) and instantly 'you appear to have finished watching this recording would you like to delete it". I had two episodes at the time, and after answering 'no' i then got the would you like to see the next episode (yes/no). by the time I answered that 2nd popup, the timer for the 'next segment' had expired. So I tried again got same messages. I then marked it as unwatched still same problem. I had to really work to answer the questions quickly before the next segment view disappeared.
help!
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smikolftl
Regular Visitor
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2 Messages
8 years ago
My tv no longer recognizes the HDMI signal from the X1 box. I've swapped out to different HDMI cables, tried other HDMI ports, other HDMI devices, and reset things about a million times. The closest I can get is if I do a hard reboot on the X1 box, I get the initial message that says "Welcome to the X1 Entertainment System. Please wait a few minutes while the system powers up." About 15 seconds later, as the X1 box continues to go through the startup, the HDMI signal drops and my tv says "No Signal." I've replaced my X1 box twice already and am at a loss as to what to try next. In the meantime, I'm using a component hookup to get some signal. If I unplug the HDMI cord from my tv and plug it back in, my TV says that I've attached a new device and did I want to switch to that input. So the tv is recognizing part of the HDMI hookup, but it won't complete for some reason. Please help.
I have an LG LCD flat screen tv, probably around 4 years old and an X1 box with a blue power button. .
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smikolftl
Regular Visitor
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2 Messages
8 years ago
I've actually done that twice already...once with a technician visit to my place and another one I took to my local Comcast store and swapped it out for a different X1 model. Hasn't fixed the issue so far,.
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BeowolfJones
Contributor
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598 Messages
8 years ago
I had similar problem a few weeks ago. Unfortunately in my case the "'you appear to have finished watching this recording would you like to delete it ?" message was on top of the continue to watch the next segment message and I could not get to the next part of the recording no matter what I tried. So, my show was left hanging with me unable to watch the end. The last month or so has been very poor reliability wise for X1.
1. 10 minutes of the Superbowl lost to stupid "Channel available with subscription" message. At least six of these in the last 2 months. I am totally paid up so what is going on ?
2. Slow/no response from the box for almost everything. Movie guide, channel guide, weather.
3. DVR service unavailable, orphaned recording you can't delete/restore. They eventually delete but what a pain.
All of this contrasted with commercials touting the wonderful X1 system on TV. What a joke, but not funny. I can honestly say I wouldn't recommend X1 to anybody at this time. I can't help but feel Comcast has painted themselves into a corner with the X1 system and is afraid to admit it. The facts speak for themselves. Still, slow, frustrating, unreliable and irritating. 2 years of endless software upgrades and we still have a buggy/freezing/slow system that doesn't work right.
Comcast should rename X1 the MAYBE TV system.
1. Watch simple TV. MAYBE.
2. Watch a recorded show. MAYBE
3. Peruse the Movies guide. MAYBE
4. Delete a recorded show.MAYBE
5. Change the channel. MAYBE
6. Watch a channel you are authorized to watch. MAYBE
7. Check the local weather. MAYBE
8 Expect the remote to comunicate with the box without lagging 10 or 20 seconds before the box does something. MAYBE
Expect Comcast to finally fix the X! system or go to a system that works, makes the customers happy and is an improvement on the old pre X1 system........
MAYBE
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CCAndrew
Gold Problem Solver
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25.9K Messages
8 years ago
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