Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
tctc
Contributor
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540 Messages
9 years ago
Still have that issue. I went to the recently deleted and "permanently deleted" the show that wouldn't go away, and it went away immediately. So that might be a workaround (to add to the list...).
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Rustyben
Expert
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24.6K Messages
9 years ago
it is easy to clear (just put in power save mode for a second or two) and the ghost listings go away. with fw 2.2p5 and xre server 1.60.04 2/2/2016 new problem: intermittent full loss of communication and status with other DVRs in home. Same reset fixed it wish I had checked the MoCA table before resetting it. To me it looked like the box had lost MoCA mesh connection.
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TerriB
Contributor
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3.1K Messages
9 years ago
tctc and Rustyben.....thanks for the two new workarounds. Instead of feature 'how to do' Comcast needs to do 'how to workaround' . More and more instead of fixing bugs expecially long time existing ones they wait for users to come up with out of the box ways to solve things. Great way to run a business I must say.
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J-Mac
Regular Contributor
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267 Messages
9 years ago
Please give users the option of turning off the info footer that appears at the bottom of the screen and stays there for five seconds after almost every action. It's distracting and annoying, and it makes replaying a small section of a program or sporting event very difficult when it blocks so much of the content. I know what channel I'm watching! And if I forget it is easy to get that information otherwise!
While I'm at it I might as well mention another annoyance: The prompt that tells me I can simply press the Fast Forward button to jump ahead 24 hours in the Guide. Once you know that you never, ever need to be reminded of it again! When it appears it covers the timeline at the top of the guide and is generally distracting. Whoever designed these notifications I'm sure had good intentions, but they become annoying very quickly.
Thank you.
Jim
PS - And, yes... I do know that I can press Exit to end the info footer early. But that requires keeping the remote in hand at all times and since the footer appears so often it's even more annoying to Exit from it constantly. (Adding this because I notice that someone always replies to similar posts with this information!)
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Ryancrice
Contributor
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27 Messages
9 years ago
My black bar and line of pixels remains throughout, it never changes or goes away unfortunately, so it detracts from the viewing experience 😞
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Rustyben
Expert
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24.6K Messages
9 years ago
actually better to press up because if your timing is bad (it removed itself just before hitting exit) you will actually exit the viewing of your asset (on demand or DVR recording).
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Rustyben
Expert
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24.6K Messages
9 years ago
the problem with stuck popover windows still happens. I was watching a recorded asset and pressed record button instead of fast forward. stupidly, the menu asks if i want to record just this episode (while watching the episode days later) and would not dismiss. used the same powersave on/off to reset the screen. wonder if anyone is even working on the problem. 2.2p5s3 and 1.60.04 (2/2/2016) still.
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enroberts
Valued Contributor
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414 Messages
9 years ago
Hi. We have a fix in hand for the "stuck info bar" issue and you'll see that update soon. Thanks for reporting it!
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smithlaa
New Poster
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1 Message
9 years ago
X1 is a very independable service, I continue to get situations with the picture freezing and then have tp reboot at least twice to get it back. Each reboot takes a long time and most times once does not do it. The features are grat when the service works in a dependable way.
I am lookin at the " something's nto guite right " screen now For sure since I have no service.
I have also had comcast try to upgrade the modem a couple of times nut in each case when the tech arrives, they say I am better off to stay as is sins it is working and there habve been problems with the new modem
What a way to almost do business Oh for FIOS
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Rustyben
Expert
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24.6K Messages
9 years ago
1.60.05 2/10/2016 and 2.2p5s3
the consecutive show recording bug (2nd one records an hour early - i'm in central zone) bug is still present Had been a while since it happened thought it was squashed.
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Rustyben
Expert
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24.6K Messages
9 years ago
1.60.05 2/10 and fw 2.2p7s1
still have ghost listing of a recorded asset after deletion (intermittent). no joy on that issue with new xre and new firmware.
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geek46
Expert
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18K Messages
9 years ago
1. Are you sure the cable outlet is LIVE?
2. WHat is rthe model # of the box not connecting?
3. Can you swap locations to see if the outlet is live and you are able to activate the box?
The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.
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Tylerj232
New Poster
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1 Message
9 years ago
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enroberts
Valued Contributor
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414 Messages
9 years ago
Hi. We have removed the need to turn on or off in Comcast Labs menus. It is now only appear on music artists pages, and in Kids Zone. If you'd like to use it for your kids, please enter Kids Zone and you'll see the feature there! Thanks!
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Haddy117
Frequent Visitor
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14 Messages
9 years ago
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