Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
geek46
Expert
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18K Messages
8 years ago
Rusty,
2.1p8s1 is being rolled out at this time..... Once you receive it, check to see if it solves any of your previously reported issues.
-=Ray=-
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geek46
Expert
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18K Messages
8 years ago
As Rusty stated, you are having signal issues. Call back into Comcast and demand a TECH visit to diagnose and repair your signal deficiencies ( outside infrastructure and/or inside cable wiriing/connectors/splitters ) can be causing this. And remember, not all Tech's are equal..as with everything some are better than others when it comes to the X1 platform and it's "almost" pristine signal levels as compared to legacy.
The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Please ensure your post is in the correct Forum to begin with. Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you. Comcast employees are identified with RED lettered User Names.
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scjohnson312
Problem Solver
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591 Messages
8 years ago
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2themax
Regular Contributor
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111 Messages
8 years ago
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Rustyben
Expert
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24.6K Messages
8 years ago
1.57.07 10/11/2015 fw 2.1p6s1
cloud DVR on 'busy' nights where sometimes due to 'one minute extensions' doubles number of shows being recorded for a minute or so doesn't record some random assets that the DVR records (3 DVRs) I'm beginning to think that the cloud DVR is not keyed in on scheduled series programs that it should record up to (3 DVRs * 6 channels) 18 channels at one time. I can record 18 'hot' recordings and they are all 'on' the cloud DVR, problem seems to be with the scheduler and some kind of 'limit'. When I looked it appears the lowest prioroty show didn't record on cloud DVR. can't figure out 'how' to report this other than 'intermittent' cloud DVR fails to record asset.
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Rustyben
Expert
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24.6K Messages
8 years ago
158.021.58.02 10/19 fw 2.16p6s1 mx011ananyone lose last button function (no results?) xFinity>>recordings>>for you.... has last watched still.
rebooted early this afternoon.
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Rustyben
Expert
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24.6K Messages
8 years ago
9:00 AM central time suddenly the last button had data (one new) items again.
note that the ghost assets problem remaining on the recorded list is still there (delete but still appears, and get a generic text "your dvr service is not available right now. we are working to restore..." msg without an error still appears where the show info would be. so no fix for that issue with this xre version.
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tctc
Contributor
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539 Messages
8 years ago
Update request. Please make the X1 DVR better than my 1978 VCR.
X1 DVR vs VCR
Record the buffer of a program in progress. = Tie
X1 - Fail
VCR - Fail
Slow motion. = VCR Wins
X1 - sort of slow motion, forward only - Fail
VCR - forward and reverse, reduced quality - Pass
Frame by frame advance. = VCR Wins
X1 - partial forward - Fail
VCR - forward and reverse, so so quality - Pass
Navigate from pause to play to RW to FF. = VCR Wins
X1 - Play and Pause are the same button, slow response - Fail
VCR - Separate buttons, slow response - Pass
Ability to control RW and FF. = Tie (but VCR was better for watching sports, as rewinding back a couple seconds actually worked)
X1 - Good for high speeds, does a good job of starting to play at the point of button press. Slow fast forward is rarely smooth. Small amount of rewind is completely unpredictable - Fail
(A short, second or 2 rewind can cause 1. nothing at all 2. nothing, but it seems to rewind, shows previous scenes, then play starts at exact same spot 3. rewinds back much farther than expected)
VCR - less speed options, very fast not an option. small amount of rewind works fine - Fail
Skip forward or backward. = X1 Wins
X1 - good skip forward or back capability. Would be great to have more options (and not have to override/lose other options) - Pass
VCR - NA- Fail
Content available during outage. = VCR Wins
X1 - no - Fail
VCR - yes - Pass
Restart content where last left off. = VCR Wins
X1 - sometimes - Fail
VCR - yes - Pass
Skip back to the beginning of content. = X1 Wins
X1 - yes - Pass
VCR - no - Fail
Complicated Mathematical Summary of Findings: X1 DVR < < VCR
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smiluzzo
New Poster
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1 Message
8 years ago
no picture, no sound, checked all connections & Comcast chat said they re set top box & referred me to you
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Rustyben
Expert
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24.6K Messages
8 years ago
877-896-8678
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Rustyben
Expert
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24.6K Messages
8 years ago
1.58.02 fw mx011an 2.1p8s1
XR11 RF paired, shows 10% battery but works fine, ampprobe battery tester shows middle of green area on both batteries.
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Rustyben
Expert
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24.6K Messages
8 years ago
1.58.02 fw mx011an 2.1p8s1
LAST list issues
ok with firmware update now the 'last' is having update issues. If you restart a playback asset, finish it, and delete it (D button) the asset is shown as deleted but the last screen pops up after delete and 'there' is the same show you just watched marked as watched. select and it plays. hit Exit, then Last and the entry is removed.
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tctc
Contributor
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539 Messages
8 years ago
I hit reply and posted my VCR comparison while I was in the "Upcoming X1 Updates" forum, looking at the October updates, but now I'm seeing my post seems to be in the "X1 Technical Issues" forum. I went into the Technical issues forum, and hit reply, creating this post, and if I look at the top of my screen I see
Comcast Help and Support Forums > XFINITY TV > X1 > Re: Upcoming X1 Updates > Reply to Message
So I have no idea where I'm posting to at this point.
Recently my occurence of "bad clicks" has increased (is that a technical issue?).
When paused, approx. 1 in every 4 times, pressing forward goes to fast forward instead of slow.
Pressing Play then Pause quickly does not pause and just continues playing about 1 in 3 times.
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Rustyben
Expert
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24.6K Messages
8 years ago
when you press the play/pause button does the LED on the remote blink red or green? If red, youmight want to set up an RF connection to help button presses be recognized.
the 1/2 speed slow motion is available after hitting play/pause and when paused, press forward one time. to resume play hit play.
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tctc
Contributor
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539 Messages
8 years ago
Thanks for the reply Rustyben
For the 1/2 speed slow motion, I do hit forward one time when paused. And that successfully starts slow motion about 4 out of every 5 times, the other time it goes from pause to fast forward (this only started happening in the last month or so).
For the missed clicks, I'm using RF, and my remote always blinks green.
I guess I should update my X1 vs VCR post to include:
Remote ease of use = Tie
X1 - don't have to aim at the box, unless you want it to work all the time, then use IR
VCR - have to aim at the box
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