CCGwen's profile

Contributor

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235 Messages

Monday, October 6th, 2014 2:00 PM

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X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. 

 

Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:

 

Xfinity TV: Basic Troubleshooting

Find and Troubleshoot Error Codes

 

Thank you in advance for posting!

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Frequent Visitor

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6 Messages

7 years ago

Thank you everyone for your input I'll keep you posted on the outcome. Again thanks for your expertise.

New Poster

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4 Messages

7 years ago

Note that if two independent line coming in to the how where DVR connected to line 1 and Mini Player to line 2, one will have same error code RDK-03003. The key both boxes has to be in the same line to resolve the error.

New Poster

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4 Messages

7 years ago

I have similar experience yesterday and it appears Comcast have no clue in resolving it. Anyhow let me share how I resoved mine. The DVR will connect but the Mini Player and will display error code RDK-03003. To resolve it one has to put the coax line coming in with a two way splitter. Out 1 to Main DVR and Out 2 of splitter to Mini Player. Reboot the Mini player once this connection is done. 

New Poster

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4 Messages

7 years ago

Having the main player & mini Player on the same line with splitter resolved all error codes for me

RDK-03030

RDK-03036

RDK-03031....

Enjoy

New Poster

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1 Message

7 years ago

I can never get my search engine to really give me an answer...it only gives my sites and then more sites sometimes over and over ...never an answer..nothing ever opens

geek46

Expert

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18K Messages

7 years ago


@kthlvrh wrote:

I can never get my search engine to really give me an answer...it only gives my sites and then more sites sometimes over and over ...never an answer..nothing ever opens


 

Can you add/elaborate on the Search Engine you are using?

 

-=Ray=-



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.

Rustyben

Expert

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24.6K Messages

7 years ago

1.57.02 9/22 fw 2.1p5s1

 

old problem is back. random 'happening' select an asset (recording) to play. no menu no description shows up no way to 'play'. to fix select 2 other assets then go back to the problem one and it will 'work' giving option to play. 

example: note blank area above carol burnett asset is supposed to be filled with info and 'watch' etc menu.

blankrecording1.jpg

Frequent Visitor

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14 Messages

7 years ago

^^^^

I've been having the same issue for quite awhile.

Rustyben

Expert

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24.6K Messages

7 years ago

cloud DVR and using it to diagnose DVR recording quality issues..

 

I'm surprised that the reception glitchy issues seen on some channels (pixelating and skipping) like NBC are exactly duplicated on cloud DVR. That rules out local plant/equipment. TVGo app viewing of same episode is flawless. Some issues that I presumed to be a frequency response issue in home or DVR hard drive issue causing glitches. Very interesting and now seems more like a local reception at local head end problem (off the air channel). 

 

show was 9/28 of blindside. anyone else have that recording can check for glitching? 

scjohnson312

Problem Solver

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591 Messages

7 years ago

With local channels it gets a little iffy because it could be an issue on the channels end or at the Comcast headend. I've been noticing a lot of artifacts on AMC myself, which is probably a Comcast issue..
Rustyben

Expert

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24.6K Messages

7 years ago


@scjohnson312 wrote:
With local channels it gets a little iffy because it could be an issue on the channels end or at the Comcast headend. I've been noticing a lot of artifacts on AMC myself, which is probably a Comcast issue..

I'm hoping that with the input of others in different geographical areas to discover if it was the network feed itself.  speaking of AMC is it me or is it often that AMCs The walking dead series has a lot of glitches too?

gate1975mlm

Regular Contributor

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387 Messages

7 years ago


@Rustyben wrote:

1.57.02 9/22 fw 2.1p5s1

 

old problem is back. random 'happening' select an asset (recording) to play. no menu no description shows up no way to 'play'. to fix select 2 other assets then go back to the problem one and it will 'work' giving option to play. 

example: note blank area above carol burnett asset is supposed to be filled with info and 'watch' etc menu.

blankrecording1.jpg




Yep I saw the same issue the other day 😞

Frequent Visitor

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7 Messages

7 years ago

Noticed when I switch the display options on the X1 stb from 720p to 1080p there are a ton of sound drops. I get this only from the television that is connected to the main box and wired with the better quality of hdmi cables where as the one in the bedroom is wired with basic hdmi cables and not as advanced television works fine when switched to 1080p.
Rustyben

Expert

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24.6K Messages

7 years ago

1.57.03 9/28 and fw 2.1p6s1 (arris DVR)

 

closed caption continues to be an issue as it stops presenting decoded messages after some trick play (15 secs back, rewind, fast forward, etc). when CC stops, toggling does not turn it back on. stopping the asset (exit) and resuming the asset starts CC working again.

Rustyben

Expert

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24.6K Messages

7 years ago


@blaze3410 wrote:
Noticed when I switch the display options on the X1 stb from 720p to 1080p there are a ton of sound drops. I get this only from the television that is connected to the main box and wired with the better quality of hdmi cables where as the one in the bedroom is wired with basic hdmi cables and not as advanced television works fine when switched to 1080p.

put in 1080i and see if that improves the issue. note that 1080 i/p have exactly same picture definition and no programming so far on comcast is in 1080p (but is on 1080i).

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