Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
2themax
Regular Contributor
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111 Messages
9 years ago
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Rustyben
Expert
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24.6K Messages
9 years ago
1.57.07 10/11/2015 fw 2.1p6s1
cloud DVR on 'busy' nights where sometimes due to 'one minute extensions' doubles number of shows being recorded for a minute or so doesn't record some random assets that the DVR records (3 DVRs) I'm beginning to think that the cloud DVR is not keyed in on scheduled series programs that it should record up to (3 DVRs * 6 channels) 18 channels at one time. I can record 18 'hot' recordings and they are all 'on' the cloud DVR, problem seems to be with the scheduler and some kind of 'limit'. When I looked it appears the lowest prioroty show didn't record on cloud DVR. can't figure out 'how' to report this other than 'intermittent' cloud DVR fails to record asset.
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Rustyben
Expert
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24.6K Messages
9 years ago
158.021.58.02 10/19 fw 2.16p6s1 mx011ananyone lose last button function (no results?) xFinity>>recordings>>for you.... has last watched still.
rebooted early this afternoon.
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Rustyben
Expert
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24.6K Messages
9 years ago
9:00 AM central time suddenly the last button had data (one new) items again.
note that the ghost assets problem remaining on the recorded list is still there (delete but still appears, and get a generic text "your dvr service is not available right now. we are working to restore..." msg without an error still appears where the show info would be. so no fix for that issue with this xre version.
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tctc
Contributor
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540 Messages
9 years ago
Update request. Please make the X1 DVR better than my 1978 VCR.
X1 DVR vs VCR
Record the buffer of a program in progress. = Tie
X1 - Fail
VCR - Fail
Slow motion. = VCR Wins
X1 - sort of slow motion, forward only - Fail
VCR - forward and reverse, reduced quality - Pass
Frame by frame advance. = VCR Wins
X1 - partial forward - Fail
VCR - forward and reverse, so so quality - Pass
Navigate from pause to play to RW to FF. = VCR Wins
X1 - Play and Pause are the same button, slow response - Fail
VCR - Separate buttons, slow response - Pass
Ability to control RW and FF. = Tie (but VCR was better for watching sports, as rewinding back a couple seconds actually worked)
X1 - Good for high speeds, does a good job of starting to play at the point of button press. Slow fast forward is rarely smooth. Small amount of rewind is completely unpredictable - Fail
(A short, second or 2 rewind can cause 1. nothing at all 2. nothing, but it seems to rewind, shows previous scenes, then play starts at exact same spot 3. rewinds back much farther than expected)
VCR - less speed options, very fast not an option. small amount of rewind works fine - Fail
Skip forward or backward. = X1 Wins
X1 - good skip forward or back capability. Would be great to have more options (and not have to override/lose other options) - Pass
VCR - NA- Fail
Content available during outage. = VCR Wins
X1 - no - Fail
VCR - yes - Pass
Restart content where last left off. = VCR Wins
X1 - sometimes - Fail
VCR - yes - Pass
Skip back to the beginning of content. = X1 Wins
X1 - yes - Pass
VCR - no - Fail
Complicated Mathematical Summary of Findings: X1 DVR < < VCR
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smiluzzo
New Poster
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1 Message
9 years ago
no picture, no sound, checked all connections & Comcast chat said they re set top box & referred me to you
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Rustyben
Expert
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24.6K Messages
9 years ago
877-896-8678
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Rustyben
Expert
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24.6K Messages
9 years ago
1.58.02 fw mx011an 2.1p8s1
XR11 RF paired, shows 10% battery but works fine, ampprobe battery tester shows middle of green area on both batteries.
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Rustyben
Expert
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24.6K Messages
9 years ago
1.58.02 fw mx011an 2.1p8s1
LAST list issues
ok with firmware update now the 'last' is having update issues. If you restart a playback asset, finish it, and delete it (D button) the asset is shown as deleted but the last screen pops up after delete and 'there' is the same show you just watched marked as watched. select and it plays. hit Exit, then Last and the entry is removed.
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tctc
Contributor
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540 Messages
9 years ago
I hit reply and posted my VCR comparison while I was in the "Upcoming X1 Updates" forum, looking at the October updates, but now I'm seeing my post seems to be in the "X1 Technical Issues" forum. I went into the Technical issues forum, and hit reply, creating this post, and if I look at the top of my screen I see
Comcast Help and Support Forums > XFINITY TV > X1 > Re: Upcoming X1 Updates > Reply to Message
So I have no idea where I'm posting to at this point.
Recently my occurence of "bad clicks" has increased (is that a technical issue?).
When paused, approx. 1 in every 4 times, pressing forward goes to fast forward instead of slow.
Pressing Play then Pause quickly does not pause and just continues playing about 1 in 3 times.
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Rustyben
Expert
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24.6K Messages
9 years ago
when you press the play/pause button does the LED on the remote blink red or green? If red, youmight want to set up an RF connection to help button presses be recognized.
the 1/2 speed slow motion is available after hitting play/pause and when paused, press forward one time. to resume play hit play.
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tctc
Contributor
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540 Messages
9 years ago
Thanks for the reply Rustyben
For the 1/2 speed slow motion, I do hit forward one time when paused. And that successfully starts slow motion about 4 out of every 5 times, the other time it goes from pause to fast forward (this only started happening in the last month or so).
For the missed clicks, I'm using RF, and my remote always blinks green.
I guess I should update my X1 vs VCR post to include:
Remote ease of use = Tie
X1 - don't have to aim at the box, unless you want it to work all the time, then use IR
VCR - have to aim at the box
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hschneider
Regular Visitor
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3 Messages
9 years ago
I switched to X1 boxes about 11 months ago. 11 months of nothing but aggravation. It was a huge mistake. They turn off and "update" every night, a lot of times in the middle of your show. These boxes are terrible and cannot even compare to older silver or black HD boxes and DVRs. The menus are even worse slow, the channel searches are very meticulous and I am going to see about switching back. DO NOT switch to X1 platform. Horrible.
Then on top of everything comcast now wants to reduce our internet access like we are on cell phone services and charge per gig. If this is not greed I dont know what is.
Oh, and by the way I have been a comcast customer for over 30 years, not to mention in case they dont inform you, speeds are not guaranteed on their own rented equipment of wireless services for your home. They only guarantee "wired" speed.
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tctc
Contributor
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540 Messages
9 years ago
welcome to jell, with an h
i just spent that last 3 hours fighting the x1 platform and dvr trying to watch monday night football that i recorded, to no avail...
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tctc
Contributor
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540 Messages
9 years ago
Started watching MNF recording, took a break after 20 min., went back, but of course resume started the recording over. FF to the correct point, start watching again, take another break, resume, actually started at the correct point. Took another break, about an hour and a half in now, resumed, started at the beginning again, more fun fast forwarding.
Not much time left, Ravens with the ball, 4th and 1, and boom, there was an interruption in your recording, would you like to watch the next part, hit Yes, DVR with 3 flashing dots, nothing.
Exit, move around a bit, go back to dvr to try again, and of course it starts from the beginning.
FF through over 3 hours of content, slow to play, wait for the interrruption, hit Yes nothing.
Call support, and of course they walk me through that exact process again while on the phone, as if something different is going to happen.
Bottom line, I have Comcast only because it has a monopoly.
Anyone know what happened at the end of the game????
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