X1 Technical Issues

---

@Anon1420267 wrote:

OK let me update this (with same results).

 

I unplugged the box and let it sit again for well over 2 minutes. On plugging back in the power light ring came on green, the Network/Wireless light lit up (as it did previously) as well as the Data light on solid. Then the Record flashed 12+ times, all those went out then back on again and repeated the same thing (Net/Wireless on, Data on, Record flashing) for about 12+ times then went out completely with only the green power light lit on the box. Nothing showed on screen about downloading data/comcast informational message.

Pressing Setup also did nothing. So this box appears to be hosed....any ideas other than call comcast to get a tech out to replace it? This better not be a continual issue or I will move to another provider as I don't need these headaches, esp. when this system has been out long enough to resolve some of the kinks of a new platform....

---

they are doing a major firmware update on those boxes..swap places with main dvr for the day,,,The modems on those boxes are not fast as the dvr and are sensitive

Once you have done this call x1 dept to re send the firmware request...this will not happen fast, but if they provision at the same time it should bring the box back for the day....

Day 3 now of companion box not displaying anything on component 1 input of my TV in bedroom. I went to turn on my TV 3 nights ago (after using it before I fell asleep that night) by hitting the *TV* remote to set the timer for it to go to sleep after 90 minutes. All was well then....

I came home from work and did my usual stuff for the evening and when I went into the bedroom to set timer on TV and fall asleep to it I had NO video on screen. Only Component 1 displaying on the screen. Last night after power cycling the box (leaving it off for 30+ secs) I saw a Data light, Record light (show was being recorded in the living room/X1 DVR HD box) as expected. Then the lights went out and shortly after I saw the Record light flashing on/off. Not long  after that it went out (show probably finished) but STILL absolutely no video. I switched to Component 2 and get same results. So this seems like this box crapped out after only having it for a few weeks or so....nice hardware comcast...I know it isn't theTV and all connections are in solid. This was working fine up until 3 days ago.

Mike

Hi,

I put the box into the living room, hooked it up, powered it up and saw the X1 Infinity message about take awhile to do its thing. I left it alone for about an hour (within about 10 mins, if that, I had picture in living room...).  No lights were indicating it was doing anything so I powered it off, disconnected and moved to bedroom. Getting same thing, powers on, cyclest its lights and then nothing....

Mike

Getting the "trouble connecting to the X1 platform" error message almost every day, usually requiring a reboot to fix. Do I need to arrange a service call?

Hi,

It was all working just fine till 3 nights ago. I go to turn on the TV and I got no picture in the bedroom with the small box/receiver. Living room was working fine (DVR/HD/etc). I power cycled the small box, saw the X1 Infinity blah blah on screen then it went out and no picture. The WiFi/Network, Data, Record lights all were on solid or cycling (record did) then it appears to do its thing but no picture. I put the small box in the living room and got the X1 screen about it make take several minutes then had picture in living room. Now I moved it to bedroom and got nothing. And on top of that I got nothing from the DVR/main box now, I am power cycling it now and waiting to see if it will get its act together. The signal was low at the main box before changing to a comcast branded splitter then had a .1db loss (very good), and same for bedroom once he redid the cable connector. So all in all signal loss was fine and this shouldn't have happened in the first place....I may have to make a call to them to get this atuff working because I am paying enough for the services that this shouldn't happen  with a brand new box (meaning latest model in living room).

Mike

---

@Anon1420267 wrote:

Hi,

 

It was all working just fine till 3 nights ago. I go to turn on the TV and I got no picture in the bedroom with the small box/receiver. Living room was working fine (DVR/HD/etc). I power cycled the small box, saw the X1 Infinity blah blah on screen then it went out and no picture. The WiFi/Network, Data, Record lights all were on solid or cycling (record did) then it appears to do its thing but no picture. I put the small box in the living room and got the X1 screen about it make take several minutes then had picture in living room. Now I moved it to bedroom and got nothing. And on top of that I got nothing from the DVR/main box now, I am power cycling it now and waiting to see if it will get its act together. The signal was low at the main box before changing to a comcast branded splitter then had a .1db loss (very good), and same for bedroom once he redid the cable connector. So all in all signal loss was fine and this shouldn't have happened in the first place....I may have to make a call to them to get this atuff working because I am paying enough for the services that this shouldn't happen  with a brand new box (meaning latest model in living room).

 

Mike

 

---

mike if you have a Comcast powered amp than make sure that is getting  good power. Sometimes they power from one of your outlets via coax. As Mr Edison found out when he went up against Tesla, DC only transmits a short distance. Anything over 50 ft can cause issues with the amp in some cases..Not all amps are made equal..

I ended up swapping my HDMI cable from my PS3 to the box and TV and it decided to start working. I've never had a cable die/go intermittent as it hasn't been touched! Anyways, now still working on the bedroom issue. Not coming through via component but does via coax so troubleshooting with comcast now on that.

The power to living room cable box (Arris) is coming from a monster surge suppressor. the bedrom one is coming from a power strip (w/breaker) and as I said, in middle of figuring out why component isn't working when it did 4 nights ago. All I do is turn on the tv with the comcast remote, use the tv's remote to set the timer and fall asleep, no movement of the stand/tv whatsoever.

Mike

---

@SamuelAAdams wrote:

Getting the "trouble connecting to the X1 platform" error message almost every day, usually requiring a reboot to fix. Do I need to arrange a service call?

---

This 99% related to signal issues. If you feel that your inside wiring is out dated and has splitters all over the place than, I would get the inside service plan, and make an appointment..It is not video quality that is the issue it is the modem(on the x1 box) having issues connecting to the server.

Okay, I have an Pace X1 DVR and 4 Pace X1 Anyroom STB's. Everything works great except for my STB in my bedroom. Often times when I turn the TV on, I notice whatever channel I left it on (usually sportscenter) is letter boxed on the top and bottom, and the picture quality is poor. While this happens the STB does not respond to the remote (XR2) but the box lights up like it is receiving the signal from the remote. The only way to fix this issue is to fully restart the box. Happens 3 or 4 times a week. Had a tech come out and he really couldn't find anything except to say he put a filter on our main cable line that the X1 needed that wasn't installed before. Also the splitter we have is the top of the line white powered one with around 8 outputs, can't remember the name off the top of my head. Any ideas what this problem could be?

Had my X1 equipment installed on the 5th.  Since then I spent 1 hour on the phone with tech support becasue the picture/main box froze up on the 7th.  This also happened on the following days:

Froze up - Recycled Power - 8th
Froze up - Recycled Power - 11th
Froze up - Recycled Power - 11th  1420  15:18
Froze up - Recycled Power - 12th  1628
Froze up - Recycled Power - 13th  1535

Every time I have to uplug the power from the back of the box and basically recycle it.   Works fine for a while after recycling the power by pulling the power cord.  This is only happening on my main box not on any of the 3 other sub boxes.

Is this a problem with X1's main box??

Thanks

Another issue I'm having (unrelated to my earlier one with the SD TV) is my main box (the DVR) likes rebooting when it's recording programs in the middle of the night. I end up losing 10 or so minutes of the show when this happens.

It really shouldn't be updating when it's in use.

---

@HurpDurp wrote:

Another issue I'm having (unrelated to my earlier one with the SD TV) is my main box (the DVR) likes rebooting when it's recording programs in the middle of the night. I end up losing 10 or so minutes of the show when this happens.

 

It really shouldn't be updating when it's in use.

---

It is not supposed to do this any longer if you are recording something. They could be having issues with that feature. I suggust calling into x1 dept and report it.

FWIW: It will shut down if you are playing something on the companion...