X1 Technical Issues

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@cstreit wrote:

Solved once in this thread:  http://forums.comcast.com/t5/X1/Pace-ABL-v1-17/m-p/2415223#M47763

 

I have this problem again just a week later....

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We are looking into your ABL issue for you right now.

THank you Neal,

My case # is CR416140244

The box is continually restarting now....

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@jel1219 wrote:
Every channel I go to a box pops up that says "there was a problem tuning to this channel. Please tune to another channel and then back to this one" so I do that and it still says the same thing. That box pops up for every channel I click on. I've tried restarting my system, unplugging it and plugging back in. Nothing is working!

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If you have a smartphone, try changing the channel with the xfinity X1 remote app. Call the dedicatged support number at 877-896-8678.

It was displayed all day on 12/2 when I called.

On 12/3 when I went to check it, it was cycling on an off with the XFinity logo being displayed and the "rebooting".  It has been doing that consistently for 24 hours.  No ABL screen now as it cannot get that far.  Not booting at all.

What is the status of this box now?  Did you actually see the ABL Mode screen yesterday?  We are having an issue connecting to the box right now.

@cstreit wrote:

The box is continually restarting now...

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Neal, yes.  Soonest available.  I'll watch my PM's

Sorry Rustyben, this is not a factory or warehouse reset procedure.  A user can however press and hold the front power button for ~10 seconds and after letting go the box will reboot.  As for this particular box, RF levels are slightly out of spec but not to cause issues like this.  My recommendation is to have this box replaced.  I'd like to help with this as I'd like to get this box in my hands at the lab for testing to understand what happened.  cstreit, are you interested in me helping schedule a visit for that box to be swapped?  I can work with you via PM if you'd like.  Thanks, Neal

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@cstreit wrote:

It was displayed all day on 12/2 when I called.

 

On 12/3 when I went to check it, it was cycling on an off with the XFinity logo being displayed and the "rebooting".  It has been doing that consistently for 24 hours.  No ABL screen now as it cannot get that far.  Not booting at all.

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if you are willing to try an experiment, unplug and then press and hold power button for 60 seconds. after that keep button pressed and plug back in and see if it initializes. release button if nothing happens or on first 'screen' with text

Just a guess on factory initialization routine.

FYI My ABL screen came back after about 6 hours of the unit rebooting itself.

Yes.  All status' are at "ok" or "done" except for "Sending Registration"

It's in ABL now?

Why do I have to consyantly restart my HD boxs as well as my DVR inorder for the system to work properly.

No it's the main DVR box.  The sattelite boxes work fine (albeit not being able to communicate to the main DVR box)