X1 Technical Issues

I'm still having occasional problems with the Guide.  A few touches of the right arrow trying to navigate will just send the guide back to the present.  Sometimes it will let me go forward and sometimes it won't.  

What next - locusts?

new issue today (happens to be on x1 on C version). the "B" PIP while on guide instead of being PIP is just an unshaded part of the channel (lower rifght hand corner). I had previously only seen this mistake of PIP on recordings of SD channels like MEtv and TVlland. New errors?

Issues over the last 10-14 days:

X1 unresponsive to remote inputs (X1 green light flashing with remote inputs, not a battery issue)

Fast Forwarding gets stuck, play/pause does nothing

Info/Play pop up messages stuck over the screen for several minutes at a time 

DVR recordings only playing a fraction of the length indicated on the DVR (sometimes only 10 minutes when it shows it should be 60)

Resetting, rebooting, power plug pulling fixes for a hour or so, then back to the same issues

Wifi stalls out periodically (1-2 times noticed per week)

Very Frustrated

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@DGAF1 wrote:

Issues over the last 10-14 days:

 

X1 unresponsive to remote inputs (X1 green light flashing with remote inputs, not a battery issue)

 

Fast Forwarding gets stuck, play/pause does nothing

 

Info/Play pop up messages stuck over the screen for several minutes at a time 

 

DVR recordings only playing a fraction of the length indicated on the DVR (sometimes only 10 minutes when it shows it should be 60)

 

Resetting, rebooting, power plug pulling fixes for a hour or so, then back to the same issues

 

Wifi stalls out periodically (1-2 times noticed per week)

 

 

 

Very Frustrated

 

  

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You are not alone in this...it affected ALL of us.....

http://forums.comcast.com/t5/X1/X1-Interruption-11-5-2014/td-p/2388191

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@utleyyatm wrote:
Day 8 of the outage. No end in sight. According to the comcast website I am no longer a triple play customer having dropped the internet service that I'm using right now. I also have a self install kit on the way that I did not order according to the site. I used chat to talk to a rep and got different explanations on different days, one telling me there was no outage. I get different answers on the phone. I got a different explanation from the tech who arrived that I didn't request but that comcast offered to send. I'm at a loss at what to do next except to drop the service.

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Personally, I would give it a few more days...COmcast is in process of repairing all of the damage the failed upgrade caused to thier infrastructure.....  That being said, I am sure the correct listings of your services and equipment will again show up in the very near future.

-=Ray=-

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@Pbizkit wrote:
Thanks Andrew. I'll call in now. Like I said I was a happy customer for a while till I added more stuff. I just think I'm not setup for it yet. Thanks again.

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You probably need a "zero loss" splitter. If they just installed it with a passive splitter, you're probably getting too much signal loss, especially upstream. The X1 STB's have a cable modem inside, so they're very intolerant to low signal.

I'm having an issue where one of my X1 companion boxes keeps resetting itself (overnight) to 480i output on my HDTV.

It's connected to a 720p HDTV via HDMI and I set the the output manually each day. Funny thing is when I set it back to 16:9 720p (or 1080i/p) the screen comes up in 4:3 format until I restart the box. Once that's done it's fine until the next day when it's back to 480i again.

Any ideas??

How do I correct the flux in the upstream receive power?

Oh, and please don't tell me to reset my boxes.  There's already a circle indented in my fingertip at this point...