Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
tctc
Contributor
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540 Messages
7 years ago
The "randomly start showing content from the beginning of a recording" bug is getting more frequent for me.
I saw it happen once or twice months ago, and almost didn't believe what had happened until I recorded it.
Now if I 30 skip past a lot of the huddles in a football game, by time I've watched the whole game the bug has happened 5 or 10 times...
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TerriB
Contributor
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3.1K Messages
7 years ago
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tctc
Contributor
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540 Messages
7 years ago
I guess it's just part of my overall issues. Each time I press FF there's a pause before it transitions to the next "FF speed level".
Of course I also get wildly different results with lightning speed, from slower than 4x FF to sometimes so fast that even if I press play right away I've already skipped past about a half an hour...
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TerriB
Contributor
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3.1K Messages
7 years ago
I do find erratic behavoir with Lightening speed. You and I usually have the same issues.
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Rustyben
Expert
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24.6K Messages
7 years ago
the transition is changing your sample rate for the speed (images you see while fast forwarding).
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tctc
Contributor
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540 Messages
7 years ago
Right, but does everyone's DVR transition from 2x to 0x to 3x, or do most people go directly from 2x to 3x. Mine goes briefly to 0x, which seems like an analog VCR changing gear ratios or something...
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Rustyben
Expert
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24.6K Messages
7 years ago
did you wish to set up a service call? or can you handle hooking up the outlet for the different room? Comcast does charge if you don't pay the inside wiring monthly agreement.
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cvernaglia
Regular Visitor
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1 Message
7 years ago
I moved my tv to a new cable connection in another room. Set goes on but says No signal. Please check cables in my home....
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mitchwebb
New Poster
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2 Messages
7 years ago
Get this pretty much everyday RDK-03033, We went thru all the steps with online and worked for a while and then started again. We just turn off and stream until it works again, usally a couple hours. Seems to be the same time that we lose internet access. Are the two combined.
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
That would mean that there is not a live cable signal in that room. You'd have to backtrack and "check the cables in your home" or have a tech out to make it live.
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
Take a look at the back of your gateway ( modem) is the moca light on?
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Monty10
New Poster
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1 Message
7 years ago
I have gotten the RDK-03033 error code every morning this week. Seems to be an issue at 3:30 A.M. when the box automatically reboots. After that I get the error. Have to shut down and power up at least 3 or 4 times before it finally works. This is getting SOOOOO frustrating. There is no way I can afford to have someone come out and check this out. Need help.
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Rustyben
Expert
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24.6K Messages
7 years ago
are you watching at the time on the DVR or a companion (non-DVR)? when the DVR finished rebooting did the 03003 error go away? were you watching live TV or recordings? The XG2 companion has its own tuners and will not be affected by the DVR going down other than for playing back a recording from that DVR.
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ro19
New Poster
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1 Message
7 years ago
I have had a recurring problem on this. Can't change the channel and get an error message saying problem with X1 platform. Have made repeated calls and temporary fixes, but problem comes back. Am frustrated and do not know who to contact. Am thinking of contacting President of Comcast. Any ideas.
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
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