X1 Technical Issues

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@tctc wrote:

Is it a technical issue that when you go from one FF to the next, eg. FF2 to FF3, it has to pause first, it can't just go straight to the faster speed?

Is that an issue with my service, or does everyone's X1 work that way (kind of 1980s vcr-ish)?  Maybe others don't have this noticable pause?

 

I don't remember this with the prior comcast DVR platform.  Does Tivo do that?

 

Luckily I have never had the FF issue. It goes right away to FF-thru lightening speed without pausing.

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@TerriB wrote:

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@tctc wrote:

Is it a technical issue that when you go from one FF to the next, eg. FF2 to FF3, it has to pause first, it can't just go straight to the faster speed?

Is that an issue with my service, or does everyone's X1 work that way (kind of 1980s vcr-ish)?  Maybe others don't have this noticable pause?

 

I don't remember this with the prior comcast DVR platform.  Does Tivo do that?

 

Luckily I have never had the FF issue. It goes right away to FF-thru lightening speed without pausing.

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I guess it's just part of my overall issues.   Each time I press FF there's a pause before it transitions to the next "FF speed level".

Of course I also get wildly different results with lightning speed, from slower than 4x FF to sometimes so fast that even if I press play right away I've already skipped past about a half an hour...

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@tctc wrote:

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@TerriB wrote:

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@tctc wrote:

Is it a technical issue that when you go from one FF to the next, eg. FF2 to FF3, it has to pause first, it can't just go straight to the faster speed?

Is that an issue with my service, or does everyone's X1 work that way (kind of 1980s vcr-ish)?  Maybe others don't have this noticable pause?

 

I don't remember this with the prior comcast DVR platform.  Does Tivo do that?

 

Luckily I have never had the FF issue. It goes right away to FF-thru lightening speed without pausing.

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I guess it's just part of my overall issues.   Each time I press FF there's a pause before it transitions to the next "FF speed level".

Of course I also get wildly different results with lightning speed, from slower than 4x FF to sometimes so fast that even if I press play right away I've already skipped past about a half an hour...

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I do find erratic behavoir with Lightening speed. You and I usually have the same issues.

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@tctc wrote:

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@TerriB wrote:

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@tctc wrote:

Is it a technical issue that when you go from one FF to the next, eg. FF2 to FF3, it has to pause first, it can't just go straight to the faster speed?

Is that an issue with my service, or does everyone's X1 work that way (kind of 1980s vcr-ish)?  Maybe others don't have this noticable pause?

 

I don't remember this with the prior comcast DVR platform.  Does Tivo do that?

 

Luckily I have never had the FF issue. It goes right away to FF-thru lightening speed without pausing.

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I guess it's just part of my overall issues.   Each time I press FF there's a pause before it transitions to the next "FF speed level".

Of course I also get wildly different results with lightning speed, from slower than 4x FF to sometimes so fast that even if I press play right away I've already skipped past about a half an hour...

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the transition is changing your sample rate for the speed (images you see while fast forwarding).

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@Rustyben wrote:

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@tctc wrote:

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@TerriB wrote:

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@tctc wrote:

Is it a technical issue that when you go from one FF to the next, eg. FF2 to FF3, it has to pause first, it can't just go straight to the faster speed?

Is that an issue with my service, or does everyone's X1 work that way (kind of 1980s vcr-ish)?  Maybe others don't have this noticable pause?

 

I don't remember this with the prior comcast DVR platform.  Does Tivo do that?

 

Luckily I have never had the FF issue. It goes right away to FF-thru lightening speed without pausing.

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I guess it's just part of my overall issues.   Each time I press FF there's a pause before it transitions to the next "FF speed level".

Of course I also get wildly different results with lightning speed, from slower than 4x FF to sometimes so fast that even if I press play right away I've already skipped past about a half an hour...

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the transition is changing your sample rate for the speed (images you see while fast forwarding).

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Right, but does everyone's DVR transition from 2x to 0x to 3x, or do most people go directly from 2x to 3x.  Mine goes briefly to 0x, which seems like an analog VCR changing gear ratios or something...

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@cvernaglia wrote:

I moved my tv to a new cable connection in another room. Set goes on but says No signal. Please check cables in my home....

 

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did you wish to set up a service call? or can you handle hooking up the outlet for the different room? Comcast does charge if you don't pay the inside wiring monthly agreement.

I moved my tv to a new cable connection in another room. Set goes on but says No signal. Please check cables in my home....

Get this pretty much  everyday  RDK-03033,  We went thru all the steps with online and worked for a while and then started again. We just turn off and stream until it works again, usally a couple hours.  Seems to be the same time that we lose internet access. Are the two combined.

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@cvernaglia wrote:

I moved my tv to a new cable connection in another room. Set goes on but says No signal. Please check cables in my home....

 

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That would mean that there is not a live cable signal in that room.  You'd have to backtrack and "check the cables in your home" or have a tech out to make it live.

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@mitchwebb wrote:

Get this pretty much  everyday  RDK-03033,  We went thru all the steps with online and worked for a while and then started again. We just turn off and stream until it works again, usally a couple hours.  Seems to be the same time that we lose internet access. Are the two combined.

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Take a look at the back of your gateway ( modem) is the moca light on?

I have gotten the RDK-03033 error code every morning this week. Seems to be an issue at 3:30 A.M. when the box automatically reboots. After that I get the error. Have to shut down and power up at least 3 or 4 times before it finally works. This is getting SOOOOO frustrating. There is no way I can afford to have someone come out and check this out. Need help.

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@Monty10 wrote:

I have gotten the RDK-03033 error code every morning this week. Seems to be an issue at 3:30 A.M. when the box automatically reboots. After that I get the error. Have to shut down and power up at least 3 or 4 times before it finally works. This is getting SOOOOO frustrating. There is no way I can afford to have someone come out and check this out. Need help.

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are you watching at the time on the DVR or a companion (non-DVR)? when the DVR finished rebooting did the 03003 error go away? were you watching live TV or recordings? The XG2 companion has its own tuners and will not be affected by the DVR going down other than for playing back a recording from that DVR.

I have had a recurring problem on this.  Can't change the channel and get an error message saying problem with X1 platform.  Have made repeated calls and temporary fixes, but problem comes back.  Am frustrated and do not know who to contact.  Am thinking of contacting President of Comcast.  Any ideas.

Ever since the very cold weather last week, we've been getting extended periods of "X1 Platform unavailable" messages ... usually (but not always) in the evening.

Furthermore when we try using the X1 platform through the Internet at those times, the X1 playback 'hangs' at random times for more than a couple of seconds.

At the same times, the Internet responses have been more inconsistent than usual (but not dropping out).

There have been no changes to the internal house wiring.

Would this be likely to be a sign of an issue with the signal coming into the house, or that perhaps the splitter is failing?  I haven't checked with neighbors yet to see if they have similar issues (there are no above-ground wires in the neighborhood).