Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
TerriB
Contributor
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3.1K Messages
8 years ago
Ken...when do you want to send the signals to my box? Recording the View at 11 EDT but any time after that. Lets do this today and see what you find out.
Thanks
Terri
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TerriB
Contributor
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3.1K Messages
8 years ago
AND what has Comcast done to fix the delete issue?
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XfinityKenF
Official Employee
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8K Messages
8 years ago
Let's do it after 11am, TerriB. How's 1PM EST sound?
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BeowolfJones
Contributor
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598 Messages
8 years ago
Ah yes, the old Ghost delete issue Cato ! I have noticed that sometimes if you delete a show and it doesn't go away from the listing it will give you a "DVR service unavailable" if you try to play it, but if you go to deleted recordings it will also be listed there and if you permanently delete it the other listing will go away as well. I suspect this is all due to a programming error that loses sync between the box and the cloud. I would have expected that this would have been fixed long ago but
ARRRRRGH ! Wrong answer. Would you like to go to double jeopardy where the scores can really change ?
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XfinityKenF
Official Employee
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8K Messages
8 years ago
TerriB, I'll send those signals now. Your cable box may reboot during the process.
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TerriB
Contributor
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3.1K Messages
8 years ago
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TerriB
Contributor
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3.1K Messages
8 years ago
I just got this message...its 1:30PM now....lets do this ok? I won't be able to work with you over the holiday weekend.
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XfinityKenF
Official Employee
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8K Messages
8 years ago
TerriB, thanks for clearing that up for me!
I'm hoping the ghost deletion issue is resolved soon. I'm happy to report that we are working on it.
How often are those channels pixelating? Is it during certain times of the day? This could be a result of the signal issues I saw earlier, so we may see some improvement after the signals were sent. Let me know!
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TerriB
Contributor
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3.1K Messages
8 years ago
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TerriB
Contributor
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3.1K Messages
8 years ago
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XfinityKenF
Official Employee
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8K Messages
8 years ago
Cool, TerriB. Let me know if you see any percentage mismatch now on the cloud vs what's on your box. The signal problems I saw before look better.
As far as the ghost deletion issue, that is a known issue and we have our engineering teams looking into it. I'll make sure to update this thread when I get any news.
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lightstorm22
Contributor
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206 Messages
8 years ago
Die Hard?
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TerriB
Contributor
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3.1K Messages
8 years ago
At 2:03 the screen went black for about 30 secs. Box stayed on normally
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XfinityKenF
Official Employee
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8K Messages
8 years ago
Fingers crossed, TerriB! Let me know if the pixelation occurs again!
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RadTV
Problem Solver
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539 Messages
8 years ago
Does anyone know why the firmware update for the XG 2 has been rolled-back to 2.9 from 2.10? The DVR is still using 2.10.
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