Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
mrmojorisin12
New Poster
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1 Message
9 years ago
Hello,
Each morning when I wake up, I have to do a power reset on both my modem/router and cable box to get the TV to work. The wi-fi is always working great consistently, but every morning when I turn on the TV I get the same "There's something wrong with your connection" message and the error code RDK-03004.
After turning all the power off and onk, it works fine, but I don't want to do that every morning, help!
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geojoyce
New Poster
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1 Message
8 years ago
I can not get my X1 to stay on.
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driveway2
Contributor
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20 Messages
8 years ago
I can use the apps, but none of my equipment shows up on the website on my laptop. Shouldn't I be able to control my DVR from my laptop?
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Rustyben
Expert
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24.6K Messages
8 years ago
You posted in the X1 forum so this answer is for X1 equipment. By control do you mean set up recordings and play back online? If so you can do that in home or outside of your home. Note you can only play recordings that have finished recording if outside the home.
If you mean 'change the channel' when you say control my DVR you will have to use a smart device (apple or android at this time) and the xFinity X1 Remote (basically a phone version of your remote control). You also can use the xFinity TV Remote to select and play back recordings on your home X1 equipment, change the channel being watched live, and more.
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geek46
Expert
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18K Messages
8 years ago
What error codes are you receiving?
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stressedout1
New Poster
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1 Message
8 years ago
no signal. i developed this while trying to set up a smart tv
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Ehwang67
New Poster
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1 Message
8 years ago
I just transferred service to a new address and all my recordings on my x1 box are gone. I was given a new account number and tier 2 tech said I need to merge my old account and current account to get all my cloud recordings. But nothing happened.
Is there a way I can get my recordings back? All same devices are still in use from old house.
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jhidley
Frequent Visitor
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9 Messages
8 years ago
This is a strange problem, but I'm virtually positive of the cause and affect relationship in this case.
I have a system with one X1 DVR. I have it setup to Auto Record GSW basketball games. These games are broadcast on channel 450, which I don't receive and channel 720, which I do receive. When I check the future recordings list, it shows the games setup to be recorded on channel 450 only. When I check the guide, the game on both channels shows it will be recorded.
If I delete the future game recording on channel 450, the DVR still records the game on channel 720, even though a future recording on this channel is never listed. The problem is that this recording looks like a low bit rate MPEG-2 video. There is tons of noise around any of the players or anything else with motion. In addition it is very difficult to FFW or RWD through the game. The DVR responds very slowly and irregularly. I'm positive that this isn't a broadcast problem because if I catch the game while it is still on in the guide, I can select to watch it from live On Demand and it looks completely normal.
If I don't delete the future recording on channel 450, the same problems occur with the recording.
If channel 450 doesn't broadcast the game, there is never any problem with the recording on channel 720.
No other channels ever have any problems with video quality when recorded.
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jhidley
Frequent Visitor
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9 Messages
8 years ago
After talking to a Comcast representative today, I have some more information.
From his end, he could see that the basketball game was scheduled to be recorded on two different channels at the same time, even though I could only see that it was going to be recorded on one channel (450).
Apparently the X1 does not see the 82+ GSW games as a series event. So when you setup to record them, there is no option to select which channels to record on. There is only an SD/HD switch. If it saw NBA basketball games as series events, then this problem would be easily solveable.
Apparently the X1 looks for the game first on channel 450, which is NBA League Pass, then on channels above this. This is backwards. The vast, vast majority of people recording NBA games do not have League Pass. It should be looking on this channel last.
He had no explanation as to why this problem was causing the recording quality to become poor.
The really comical thing is that the X1 sees the pre and post game shows as series events and therefore records them correctly as you can specify which channel to record on. The instant the game starts, the video quality drops massively.
He said that he would add this problem to their trending (not a word) list. He couldn't give me any idea if or when it would be fixed. The only workaround at this point is to manually record all of the games.
It was the most productive tech support phone call I've ever had with Comcast. The last time I called in to remove a service, things went equally smoothly. These two events are almost enough to make me think that there is a pattern developing:)
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Cody21
Contributor
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163 Messages
8 years ago
So, this issue has happened about 5 times over the last week - since receiving the latest update (1.1.69.08 12/13/2016).
Our X1 Picture will suddenly Freeze when we try to switch channels or click on FFWD/BKWD/SKIP .. The Sound will continue to Play on whatever channel we were on, but the picture is just plain stuck. Pressing the Power off (Blue) button doe not fix this - it only comes back to the frozen picture with sound. We have to Unplug the Box every time.
I reported this in the "X1 Latest Features" thread, but the issue got lost in the thread. So I am reporting it HERE. This is truly a BUG - we have never seen ths issue in the 3 months running this X1. Very annoying. Oh, and before anyone asks or suggests this, our Signal Strength is SOLIDLY STRONG. We only have one box, an X1. No splices or junctions in our connection.
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Rustyben
Expert
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24.6K Messages
8 years ago
next time try pausing the content playing, and turn your TV off/on. then unpause, did that also fix it? What you describe seems to me to be an HDMI handshake issue. When it happens on my TV, the TV reboots within a minute or two by itself.
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tctc
Contributor
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540 Messages
8 years ago
I thought the auto-extend had been fixed, but as someone mentioned a couple days ago, I can verify that it is still unreliable.
Missed the end of the Sharks hockey game 2 days ago, so went in a re-set all of my sports recordings to extend by a specific amount of time just to be sure...
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Cody21
Contributor
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163 Messages
8 years ago
@that does NOT work. Nothing works, like I said .. none of the buttons I push on the remote do anything. The picture is just Frozen with the sound playing. @CCAndrew said this is a "LOST TUNER" situation. Hence a hard reboot is the only way to get it back. This is clearly a BUG in the current release that needs addressed.
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atltiger
Regular Visitor
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2 Messages
8 years ago
I get that exact same issue on my X1, it started probably within the last month and get the exact same, the picture will freeze, but you can change channels and the sound will change but the picture stays frozen not matter what, you have to reboot the box before it will clear up, i changed out the hdmi cable and still get the same issue, it is becoming very annoying.
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TerriB
Contributor
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3.1K Messages
8 years ago
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