X1 Technical Issues

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@lightstorm22 wrote:
Like you, the giant image stays for me a little longer than the control bar when I hit up or exit.

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I just can't imagine that more than a couple people in a hundred like the giant image blocking their screen.  It's gotta be some Comcast VP that doesn't even use X1.  There's no way an engineer would want that on their screen.

So easy to fix, so annoying, so sad...

I get annoyed pretty quickly and don't like 'stuff' blocking my view of a program but I have to say that what others are calling a giant circle has never bothered us.   We can put up with almost anything for a nano second or three. I would think that when the new Video Playback controls are off the Labs and become integral part of the platform the circle will no longer be necessary.

i'm fully on bard to removing that center icon imo the info should be in the bottom progress bar panel anyway not in middle of screen.

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@tctc wrote:

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@TerriB wrote:

I get annoyed pretty quickly and don't like 'stuff' blocking my view of a program but I have to say that what others are calling a giant circle has never bothered us.   We can put up with almost anything for a nano second or three. I would think that when the new Video Playback controls are off the Labs and become integral part of the platform the circle will no longer be necessary.

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It's not an issue when watching shows or movies.  But when watching sports, especially when skipping forward or back, or even worse when trying to pause or slow mo, it blocks exactly what you're trying to pause or slow mo to see...

 

tctc,

I  get your point but guess it must not be bothering us with sports. Yesterday we had to go back and forth between Redskins- Ravens and Nationals - Dodgers ( play off game) incessantly. They were  on at the same time because  baseball game was postponed due to the rain here from Matthew on Sat.   We recorded both games to assure we could go back and forth and not miss anything  and of course had to RW and FF both like crazy to catch important  action/plays. The poor remote was screaming 'abuse' allegations and we both have 'carpal finger syndrome' BUT its a happy Monday here as Skins and Nats came out on top.  I guess the circle didn't get in on our way and we must not have even noticed it. I timed it today and it stays on less than 2 seconds.

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@TerriB wrote:

I get annoyed pretty quickly and don't like 'stuff' blocking my view of a program but I have to say that what others are calling a giant circle has never bothered us.   We can put up with almost anything for a nano second or three. I would think that when the new Video Playback controls are off the Labs and become integral part of the platform the circle will no longer be necessary.

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It's not an issue when watching shows or movies.  But when watching sports, especially when skipping forward or back, or even worse when trying to pause or slow mo, it blocks exactly what you're trying to pause or slow mo to see...

Glad to hear it's not just me that has the giant ball lingering.

I wonder if folks could also help me verify if another issue is common, or just my issue (I still have intermittent signal issues after 2 years of nonstop tech visits/calls).

When a recording is paused (giant pause ball on the screen), if I press FWD I expect slow motion, but get fast forward about 50% of the time.

This issue was worse in the past, went away almost completely and worked properly for a couple months, but has recently returned.

Thanks for any feeback.

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@Rustyben wrote:

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

 

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 

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Another question is when the cloud storage is getting full and begins to delete things to make space for new recordings will it be deleting from the DVR also? Hopefully each space is managed seperately. We record a lot in SD so we can record more than 60 hours. 

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 

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@m45warrior1 wrote:

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@Rustyben wrote:

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

 

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 

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Another question is when the cloud storage is getting full and begins to delete things to make space for new recordings will it be deleting from the DVR also? Hopefully each space is managed seperately. We record a lot in SD so we can record more than 60 hours. 

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in another thread in last day or two a user got a comcast reply that their cloud DVR was full so no further recordings would happen there. since you can't delete cloud recordings without deleting them on the home DVRs - well that'a an issue too.

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@Rustyben wrote:

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@m45warrior1 wrote:

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@Rustyben wrote:

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

 

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 

---

Another question is when the cloud storage is getting full and begins to delete things to make space for new recordings will it be deleting from the DVR also? Hopefully each space is managed seperately. We record a lot in SD so we can record more than 60 hours. 

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in another thread in last day or two a user got a comcast reply that their cloud DVR was full so no further recordings would happen there. since you can't delete cloud recordings without deleting them on the home DVRs - well that'a an issue too.

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That thread was asking about why recordings were no longer occurring on the Cloud DVR. Probably because the user had all recordings marked Save "For 1 year". That still doesn't answer the question if they change the Save option to "Until space is needed", and they don't purposely delete anything, what happens when the system makes room for the next recording? Does it also delete the physical DVR copy, or just the Cloud copy, leaving just the physical DVR recording. If it also deletes the physical DVR copy, then isn't it creating a limit on the physical DVR that isn't necessary (especially if space still exists on the physical hard drive)? And, if it leaves the physical DVR copy, now you end up with a situation where recordings will be lost if you have to do a DVR swap.  Seems like a can of worms.

I myself have never approached the DVR limit since I don't use the DVR as an archive, so I can't even test this out.

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@HowAboutThisOne wrote:

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@Rustyben wrote:

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@m45warrior1 wrote:

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@Rustyben wrote:

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

 

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 

---

Another question is when the cloud storage is getting full and begins to delete things to make space for new recordings will it be deleting from the DVR also? Hopefully each space is managed seperately. We record a lot in SD so we can record more than 60 hours. 

---

in another thread in last day or two a user got a comcast reply that their cloud DVR was full so no further recordings would happen there. since you can't delete cloud recordings without deleting them on the home DVRs - well that'a an issue too.

---

That thread was asking about why recordings were no longer occurring on the Cloud DVR. Probably because the user had all recordings marked Save "For 1 year". That still doesn't answer the question if they change the Save option to "Until space is needed", and they don't purposely delete anything, what happens when the system makes room for the next recording? Does it also delete the physical DVR copy, or just the Cloud copy, leaving just the physical DVR recording. If it also deletes the physical DVR copy, then isn't it creating a limit on the physical DVR that isn't necessary (especially if space still exists on the physical hard drive)? And, if it leaves the physical DVR copy, now you end up with a situation where recordings will be lost if you have to do a DVR swap.  Seems like a can of worms.

 

I myself have never approached the DVR limit since I don't use the DVR as an archive, so I can't even test this out.

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Nor do we. I just record a lot to watch in timeshift.

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@Rustyben wrote:

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@m45warrior1 wrote:

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@Rustyben wrote:

I hope this isn't true. The limits of cloud DVR storage was stated in https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-overview/ as 60 HD or 300 SD but this was in mpeg2 days.

 

An HD mpeg4 takes about 1/2 the space of an mpeg2 so of course we assumed that as the conversion to mpge4 progressed that effective storage would increase and it did. However, it appears that the Cloud DVR gods have decided to limit cloud DVR space not to 'size' but to hours (in this case 60 hours per DVR) of storage and not by size. The effect of this is now showing up in other threads where 'mysteriously' the cloud DVR is full but the local DVR has plenty of room. Hopefully somone will clarify this for us (confirm/correct/ or say it is wrong information). 

---

Another question is when the cloud storage is getting full and begins to delete things to make space for new recordings will it be deleting from the DVR also? Hopefully each space is managed seperately. We record a lot in SD so we can record more than 60 hours. 

---

in another thread in last day or two a user got a comcast reply that their cloud DVR was full so no further recordings would happen there. since you can't delete cloud recordings without deleting them on the home DVRs - well that'a an issue too.

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And how does this work if you're paying for multiple DVRs, so have extra DVR storage?  Assumedly then you would also be allocated extra cloud storage.  But if cloud storage is filling up before the DVR, then that could happen even sooner...

Although it looks like my cloud is at 42% and my DVR is at 28%, which makes absolutely no sense whatsoever.  These should match exactly, all the time.  Expecially since we can't get buffer recording specifically because the cloud has to match the DVR.   (Which also makes no sense, there's no reason you can't have some extra buffer recording on your DVR that isn't available on the cloud, but since we can't, it should be an exact % match.)

I need some education please. I don't use the Cloud  and don't view  or schedule recordings/shows/movies/sports on any device other than the TV. When I look at the DVR manager on Comcast I see a disturbing difference in the % DVR space used  and number of recordings compared to what I see on my TV DVR. DVR manager shows 99% full with 64 recordings. TV DVR says 29% full with 88 recordings.  AND none of the movies and one concert  I recorded months ago (16 of them)  show on the DVR manager but do show on the TV DVR.  WHAT IN THE WORLD is going on???? I am starting to panic that recordings on the TV DVR are going to start being deleted and I sure don't want  that due to the Cloud 'thinks' I am using more space if indeed this is the Cloud causing all this.  Can someone please explain what I am seeing? Going to be away from the TV for 2 weeks later this year and am getting very nervous about the myriad of scheduled recordings while I am gone. HELP

FYI....our recordings are a mix of SD and HD (more SD actually) because so many series have been scheduled  for years and we just never changed them to HD channels because we just  don't need to .

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@TerriB wrote:

I need some education please. I don't use the Cloud  and don't view  or schedule recordings/shows/movies/sports on any device other than the TV. When I look at the DVR manager on Comcast I see a disturbing difference in the % DVR space used  and number of recordings compared to what I see on my TV DVR. DVR manager shows 99% full with 64 recordings. TV DVR says 29% full with 88 recordings.  AND none of the movies and one concert  I recorded months ago (16 of them)  show on the DVR manager but do show on the TV DVR.  WHAT IN THE WORLD is going on???? I am starting to panic that recordings on the TV DVR are going to start being deleted and I sure don't want  that due to the Cloud 'thinks' I am using more space if indeed this is the Cloud causing all this.  Can someone please explain what I am seeing? Going to be away from the TV for 2 weeks later this year and am getting very nervous about the myriad of scheduled recordings while I am gone. HELP

 

FYI....our recordings are a mix of SD and HD (more SD actually) because so many series have been scheduled  for years and we just never changed them to HD channels because we just  don't need to .

 

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Instead of just letting the cloud mirror the DVRs, comcast has apparently put an hour instead of size limit on the cloud DVR so that the cloud if all files are HD is limited to 60 hours. \

Sadly comcast seems to ignore their customer's wishes/desires as they work hard to make the cloud less useable.

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@Rustyben wrote:

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@TerriB wrote:

I need some education please. I don't use the Cloud  and don't view  or schedule recordings/shows/movies/sports on any device other than the TV. When I look at the DVR manager on Comcast I see a disturbing difference in the % DVR space used  and number of recordings compared to what I see on my TV DVR. DVR manager shows 99% full with 64 recordings. TV DVR says 29% full with 88 recordings.  AND none of the movies and one concert  I recorded months ago (16 of them)  show on the DVR manager but do show on the TV DVR.  WHAT IN THE WORLD is going on???? I am starting to panic that recordings on the TV DVR are going to start being deleted and I sure don't want  that due to the Cloud 'thinks' I am using more space if indeed this is the Cloud causing all this.  Can someone please explain what I am seeing? Going to be away from the TV for 2 weeks later this year and am getting very nervous about the myriad of scheduled recordings while I am gone. HELP

 

FYI....our recordings are a mix of SD and HD (more SD actually) because so many series have been scheduled  for years and we just never changed them to HD channels because we just  don't need to .

 

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Instead of just letting the cloud mirror the DVRs, comcast has apparently put an hour instead of size limit on the cloud DVR so that the cloud if all files are HD is limited to 60 hours. \

 

Sadly comcast seems to ignore their customer's wishes/desires as they work hard to make the cloud less useable.

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Rusty...so what does that mean to me concerning the 'stability' of the recordings on my TV DVR since the DVR manager says I only have 1% left and from what I read on here seems like I am 1% from getting a notice from Comcast that I can't record anything else. I ONLY have 29% used on my TV DVR  and should be able to keep on going.