X1 Technical Issues

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@TerriB wrote:

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@Rustyben wrote:

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@tctc wrote:

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@tctc wrote:

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@CCAndrew wrote:

If you go to Comcast Labs and turn on New Video Playback Controls, you could've hit Fast Forward 5 times. You'll see a lightning bolt symbol, it's a much faster way to get to a spot in a long recording.

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The lightning forward is a great feature, thanks Andrew.

 

Now please try to have the designers add a couple buttons for different skip forward options, programmable/selectable would be great (play/pause is redundant), make the control area smaller (it still grays out about a third of the screen, 10, 15, even 20% would be better, make it a selectable option like font size if someone wants it larger), get the humungous pause/play icon out of the center of the screen (the most important viewing area, I already know what button I pressed, I pressed pause, and now I can't see what I paused to see, a little feedback in a corner somewhere would be ok UI, but again, make the giant icon in the middle of the screen optional, for people with bad eyes and apparently bad button pressing accuracy), and most importantly, add frame by frame funcitonality.

And then we'll all have a great modern user interface! (well, other than the whole talking to the server to make anything happen implementation thing)

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Actually I have to revise this, I can't use the new controls, yet.

 

When I watch sports I do a lot of navigating, so a lot of button presses, and I just can't handle the bottom third, and now also the top third, and a large circle in the middle, so about 70% of the screen being grayed out every time I press a button.  (yes, I know I can make most of it go away with addional button presses)

 

Looking forward to the day when I can navigate around in recorded content accurately and while being able to view the whole screen.

(Yes, I know I probably sound like a broken record.  And for those of you too young to know what a record is, it's something we used many years ago to listen to music, back in the era when we had frame by frame capability on our VCRs.)

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I use my iPad or iPhone now to do frame by frame by playing the part i want to see while recording video. then play+pause the vidwo on iDevice and then use the frames scrub bar to go forward/back by just sliding. wish we could do that on the cloud DVR playback.

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Why is that we should have to use 'other' devices to do what Comcast  X1 used to do and should do again like with frame by frame?

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I fully agree with you. Just giving my workaround while waiting for real return to full jog/shuttle frame by frame.

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@Rustyben wrote:

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@TerriB wrote:

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@Rustyben wrote:

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@tctc wrote:

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@tctc wrote:

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@CCAndrew wrote:

If you go to Comcast Labs and turn on New Video Playback Controls, you could've hit Fast Forward 5 times. You'll see a lightning bolt symbol, it's a much faster way to get to a spot in a long recording.

---

The lightning forward is a great feature, thanks Andrew.

 

Now please try to have the designers add a couple buttons for different skip forward options, programmable/selectable would be great (play/pause is redundant), make the control area smaller (it still grays out about a third of the screen, 10, 15, even 20% would be better, make it a selectable option like font size if someone wants it larger), get the humungous pause/play icon out of the center of the screen (the most important viewing area, I already know what button I pressed, I pressed pause, and now I can't see what I paused to see, a little feedback in a corner somewhere would be ok UI, but again, make the giant icon in the middle of the screen optional, for people with bad eyes and apparently bad button pressing accuracy), and most importantly, add frame by frame funcitonality.

And then we'll all have a great modern user interface! (well, other than the whole talking to the server to make anything happen implementation thing)

---

Actually I have to revise this, I can't use the new controls, yet.

 

When I watch sports I do a lot of navigating, so a lot of button presses, and I just can't handle the bottom third, and now also the top third, and a large circle in the middle, so about 70% of the screen being grayed out every time I press a button.  (yes, I know I can make most of it go away with addional button presses)

 

Looking forward to the day when I can navigate around in recorded content accurately and while being able to view the whole screen.

(Yes, I know I probably sound like a broken record.  And for those of you too young to know what a record is, it's something we used many years ago to listen to music, back in the era when we had frame by frame capability on our VCRs.)

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I use my iPad or iPhone now to do frame by frame by playing the part i want to see while recording video. then play+pause the vidwo on iDevice and then use the frames scrub bar to go forward/back by just sliding. wish we could do that on the cloud DVR playback.

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Why is that we should have to use 'other' devices to do what Comcast  X1 used to do and should do again like with frame by frame?

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I fully agree with you. Just giving my workaround while waiting for real return to full jog/shuttle frame by frame.

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This is what I am talking about. We share/use workarounds. tricks and hidden features like skip and do we really believe they will ever bring back full jog/shuttle frame by frame and true slo mo? I betcha they don't. Why they removed it is on a long list of why do they remove user friendly useful features that ALL can use and give us fluff keyed toward certain segments of the user population. It is more than frustrating.

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@Rustyben wrote:

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@tctc wrote:

Thanks Rustyben, I'll check that out.

 

Actually, I just looked at it for the first time in a while, and I can't figure out what the "frame scrub bar" is that you're referring to?

Any direction/help would be much appreciated.   (I'm looking on my phone, is it different on an iPad?)

 

 

(Seems like this is something a Comcast rep could have mentioned.  Maybe I just missed it, but frame by frame discussions seem to be greeted with silence by employees.  I've seen them write that they can't talk about future capabilities, but I don't think frame by frame is some secret new advance that needs to be kept from competitors.) 

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I record with my iPhone and then hit stop. When I play the recording the current frames appear on the bottom of the screen. I hit the pause symbol and touch the 'frames' area and move left to right etc to see the recording frame by frame. you can even blow up the area you care about. 

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Oh, I see, so it's playback directly on the device.  Not using the app to control playback on the TV.   (darn)

Thanks Rustyben, I'll check that out.

Actually, I just looked at it for the first time in a while, and I can't figure out what the "frame scrub bar" is that you're referring to?

Any direction/help would be much appreciated.   (I'm looking on my phone, is it different on an iPad?)

(Seems like this is something a Comcast rep could have mentioned.  Maybe I just missed it, but frame by frame discussions seem to be greeted with silence by employees.  I've seen them write that they can't talk about future capabilities, but I don't think frame by frame is some secret new advance that needs to be kept from competitors.)

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@tctc wrote:

Thanks Rustyben, I'll check that out.

 

Actually, I just looked at it for the first time in a while, and I can't figure out what the "frame scrub bar" is that you're referring to?

Any direction/help would be much appreciated.   (I'm looking on my phone, is it different on an iPad?)

 

 

(Seems like this is something a Comcast rep could have mentioned.  Maybe I just missed it, but frame by frame discussions seem to be greeted with silence by employees.  I've seen them write that they can't talk about future capabilities, but I don't think frame by frame is some secret new advance that needs to be kept from competitors.) 

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I record with my iPhone and then hit stop. When I play the recording the current frames appear on the bottom of the screen. I hit the pause symbol and touch the 'frames' area and move left to right etc to see the recording frame by frame. you can even blow up the area you care about. 

If I'm reading this correctly, it sounds like Rusty is using the camera on his iPhone to film his TV, then playing back the recording of what he just filmed in order to see slo mo.  Sounds like a total Rube Goldberg solution to the problem.

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@tctc wrote:

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@Rustyben wrote:

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I record with my iPhone and then hit stop. When I play the recording the current frames appear on the bottom of the screen. I hit the pause symbol and touch the 'frames' area and move left to right etc to see the recording frame by frame. you can even blow up the area you care about. 

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Oh, I see, so it's playback directly on the device.  Not using the app to control playback on the TV.   (darn)

Has anybody have an issue where the X1 box downgrades the resolution to 720? 

I have it set to 1080p but every so often I check the resolution on tv itself and it is at 720. If I switch my inputs to my blu ray player it goes 1080p then I switch it back to cable it is still at 720.

Now if I go into the cable box video settings and switch it to 1080i and then back to 1080p it corrects itself.

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@moparbob wrote:

Has anybody have an issue where the X1 box downgrades the resolution to 720? 

 

I have it set to 1080p but every so often I check the resolution on tv itself and it is at 720. If I switch my inputs to my blu ray player it goes 1080p then I switch it back to cable it is still at 720.

 

Now if I go into the cable box video settings and switch it to 1080i and then back to 1080p it corrects itself.

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I don't have a blu ray player but I have a feeling switching the output may be causing the resolution to change....just a thought. Mine never changes on its own. I only change input when I hook up camera  to the tv but it doesn't affect the resolution.

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@HowAboutThisOne wrote:

If I'm reading this correctly, it sounds like Rusty is using the camera on his iPhone to film his TV, then playing back the recording of what he just filmed in order to see slo mo.  Sounds like a total Rube Goldberg solution to the problem.

 

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@tctc wrote:

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@Rustyben wrote:

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I record with my iPhone and then hit stop. When I play the recording the current frames appear on the bottom of the screen. I hit the pause symbol and touch the 'frames' area and move left to right etc to see the recording frame by frame. you can even blow up the area you care about. 

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Oh, I see, so it's playback directly on the device.  Not using the app to control playback on the TV.   (darn)

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I love the Rube Goldberg reference  If that is what he is doing glad it works for him but I never know when I may need frame by frame to go to all that trouble. Maybe its just me but I  am not going to watch tv on my phone or tablet when I have a tv right on front of me.

Rusty, surely you don't record all on your phone so how do you know what programs you may need frame by frame?

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@Rustyben wrote:

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@TerriB wrote:

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@HowAboutThisOne wrote:

If I'm reading this correctly, it sounds like Rusty is using the camera on his iPhone to film his TV, then playing back the recording of what he just filmed in order to see slo mo.  Sounds like a total Rube Goldberg solution to the problem.

 

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@tctc wrote:

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@Rustyben wrote:

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I record with my iPhone and then hit stop. When I play the recording the current frames appear on the bottom of the screen. I hit the pause symbol and touch the 'frames' area and move left to right etc to see the recording frame by frame. you can even blow up the area you care about. 

---

Oh, I see, so it's playback directly on the device.  Not using the app to control playback on the TV.   (darn)

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I love the Rube Goldberg reference  If that is what he is doing glad it works for him but I never know when I may need frame by frame to go to all that trouble. Maybe its just me but I  am not going to watch tv on my phone or tablet when I have a tv right on front of me.

 

Rusty, surely you don't record all on your phone so how do you know what programs you may need frame by frame?

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I pause the TV to point before and then start phone recording and unpause. At least I have frame by frame now until comcast gives it back.

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Rusty, please post one of your iPhone videos of your TV online, and add a link so we can see how good the quality is for your "special" slo mo workaround. Thanks.

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@TerriB wrote:

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@HowAboutThisOne wrote:

If I'm reading this correctly, it sounds like Rusty is using the camera on his iPhone to film his TV, then playing back the recording of what he just filmed in order to see slo mo.  Sounds like a total Rube Goldberg solution to the problem.

 

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@tctc wrote:

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@Rustyben wrote:

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I record with my iPhone and then hit stop. When I play the recording the current frames appear on the bottom of the screen. I hit the pause symbol and touch the 'frames' area and move left to right etc to see the recording frame by frame. you can even blow up the area you care about. 

---

Oh, I see, so it's playback directly on the device.  Not using the app to control playback on the TV.   (darn)

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I love the Rube Goldberg reference  If that is what he is doing glad it works for him but I never know when I may need frame by frame to go to all that trouble. Maybe its just me but I  am not going to watch tv on my phone or tablet when I have a tv right on front of me.

 

Rusty, surely you don't record all on your phone so how do you know what programs you may need frame by frame?

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I pause the TV to point before and then start phone recording and unpause. At least I have frame by frame now until comcast gives it back.

---

@moparbob wrote:

Has anybody have an issue where the X1 box downgrades the resolution to 720? 

 

I have it set to 1080p but every so often I check the resolution on tv itself and it is at 720. If I switch my inputs to my blu ray player it goes 1080p then I switch it back to cable it is still at 720.

 

Now if I go into the cable box video settings and switch it to 1080i and then back to 1080p it corrects itself.

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just put the cable box on 1080i and see if the problem goes away. There is no difference between detail of video in 1080i/p

As has been referenced before in this forum certain TV's and the Comcast box have a problem with holding the setting at 1080p due to the HDMI autohandshake feature of an HDMI connection. My old Samsung 55" was always causing the cable box to drop back to 720p and this was a pre-X1 box. My newer Sony doesn't have this problem and the cable box (X1) holds 1080p constantly.

As far as I know this is equipment related and I don't expect Comcast has a solution. I got used to having to reset the box to 1080p with the Samsung until it finally fried a power supply board for the second time and I replaced it with a Sony. 

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@HowAboutThisOne wrote:

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@Rustyben wrote:

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@TerriB wrote:

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@HowAboutThisOne wrote:

If I'm reading this correctly, it sounds like Rusty is using the camera on his iPhone to film his TV, then playing back the recording of what he just filmed in order to see slo mo.  Sounds like a total Rube Goldberg solution to the problem.

 

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@tctc wrote:

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@Rustyben wrote:

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I record with my iPhone and then hit stop. When I play the recording the current frames appear on the bottom of the screen. I hit the pause symbol and touch the 'frames' area and move left to right etc to see the recording frame by frame. you can even blow up the area you care about. 

---

Oh, I see, so it's playback directly on the device.  Not using the app to control playback on the TV.   (darn)

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I love the Rube Goldberg reference  If that is what he is doing glad it works for him but I never know when I may need frame by frame to go to all that trouble. Maybe its just me but I  am not going to watch tv on my phone or tablet when I have a tv right on front of me.

 

Rusty, surely you don't record all on your phone so how do you know what programs you may need frame by frame?

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I pause the TV to point before and then start phone recording and unpause. At least I have frame by frame now until comcast gives it back.

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Rusty, please post one of your iPhone videos of your TV online, and add a link so we can see how good the quality is for your "special" slo mo workaround. Thanks.

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it is just video playback on iphone or ipad. you let video end or pause it and tiny frames are below the image. you can scroll through them by dragging left/right. also, you can zoom the picture as needed while navigating the image frame by frame. Do you have an ipad/iphone? 

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@Rustyben wrote:

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HowAboutThisOne wrote:

Rusty, please post one of your iPhone videos of your TV online, and add a link so we can see how good the quality is for your "special" slo mo workaround. Thanks.

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it is just video playback on iphone or ipad. you let video end or pause it and tiny frames are below the image. you can scroll through them by dragging left/right. also, you can zoom the picture as needed while navigating the image frame by frame. Do you have an ipad/iphone? 

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I understand what you are doing, I just want to see an example of the video you record of your TV with your phone, in order to see the quality, since you are suggesting to others to do the same.