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CCGwen
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235 Messages

Mon, Oct 6, 2014 2:00 PM

X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. 

 

Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:

 

Xfinity TV: Basic Troubleshooting

Find and Troubleshoot Error Codes

 

Thank you in advance for posting!

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Responses

ufoboy47

Frequent Visitor

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16 Messages

5 y ago

no splitters.. its ok i think comcast needs to address the problem. Thanks for helping however I am an IT prof. and have prior knowladge of digital video networks. X1 works on a IPTV platform.

When you boot your system, it boots up main vidIOS then needs to be ack. by the network. Checks the mac address, then IP is given (IPST) step  then it aquires channel streams SI ST then aquires data and X1 tv watching. Now it could be like you guys are saying bad signal, maybe there could be execess noise on my line. But because it finally connects it makes me wonder if the signal is fine but my box is not getting a new IP address.

John3758

Silver Problem Solver

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6K Messages

5 y ago

You're jumping to conclusions and insisting that the problem is something that it's not, which means you're making this more difficult than it needs to be and pointing people in entirely wrong directions.

 

We know how IP addressing and DHCP works. Are you also familiar with RF networks, moca, and QAM tuning?

 

Sure, the symptom may be "unable to obtain IP address", but the cause is poor signals, as the error message is clearly telling you.

 

This is not a "problem that Comcast needs to fix", unless by "problem", you mean wiring issues in your area.

 

If you've had techs out there then it sounds like they are not fixing the problem. Is your TV working when they walk out the door? Or do they just do the usual "your signals are good, give it an hour"?

Rustyben

Expert

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24K Messages

5 y ago

Just adding, 003004 means the box does see the server but signal levels are nearly too low or are in fact too low to successfully deliver content and control of channel viewed etc. 003003 means the box can't see at all any comcast server.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Rustyben

Expert

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24K Messages

5 y ago


@TerriB wrote:

@Rustyben wrote:

@TerriB wrote:

@Rustyben wrote:

@TerriB wrote:

Well....CBS decided not to show CSI Cyber at all (usually 10 EST). I recorded from 11:30 to 1AM due to the football game just to make sure we got all our shows. We did manage to watch Madam Secretary in two pieces and the Good Wife seemed to be scattered over three hours somehow so I deleted everything, We watched Good Wife ON Demand but the 'skipped' CSI Cyber episode does not even show up there....whaaat? I love my football but this situation on CBS gets worse every season.  First they eliminated the 6PM news and then they moved 60 Minutes to 7:30 and its still way out of hand. This is not a Comcast issue of course but drives we customers nuts. From now on its ON Demand period paragraph for Sun night shows unless they skip episodes AGAIN.

 

I do not and will not ever use the Cloud.


I think the cloud dvr is great fo what it is worth. Why in the world would CBS hold back a cancelled series (csi-cyber) episode? 


It is my understanding that CSI Cyber has not been cancelled and I cannot find any logic as to why they didn't air it at all on Sunday and like I said...its not On Demand either...skips from episode 8 to episode 10.

 

Just found this: UPDATE: Due to football running long, the East Coast apparently got no CSI: Cyber at all, and the other time zones got a repeat! We’ll let you know when this episode is rescheduled for, if CBS announces that information.


two of CBS' lowest rated shows to be cancelled.. http://www.tvgrimreaper.com/2015/12/01/cbs-predictions-madam-secretary-is-likely-to-be-renewed/875/

csi-cyber and code black. epidsoes cut, they are burning off the rest of the episodes.


Its not official and I found this from May 2015 so its looking good. http://renewcanceltv.com/criminal-minds-blue-bloods-hawaii-five-0-poi-more-renewed-by-cbs/


heh, not to pop your bubble but that link is may 2015. ratings came in. person of interest has a partial season in the can but did not even put it on the schedule for 2016. My guess is they will use the canned new episodes to fill in for an early cancel of a 'new' show for 2016. we might see Person of Interest in 2017 just to burn off the canned new episodes. Time will tell.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
TerriB

Most Valued Poster

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3K Messages

5 y ago


@Rustyben wrote:

@TerriB wrote:

@Rustyben wrote:

@TerriB wrote:

@Rustyben wrote:

@TerriB wrote:

Well....CBS decided not to show CSI Cyber at all (usually 10 EST). I recorded from 11:30 to 1AM due to the football game just to make sure we got all our shows. We did manage to watch Madam Secretary in two pieces and the Good Wife seemed to be scattered over three hours somehow so I deleted everything, We watched Good Wife ON Demand but the 'skipped' CSI Cyber episode does not even show up there....whaaat? I love my football but this situation on CBS gets worse every season.  First they eliminated the 6PM news and then they moved 60 Minutes to 7:30 and its still way out of hand. This is not a Comcast issue of course but drives we customers nuts. From now on its ON Demand period paragraph for Sun night shows unless they skip episodes AGAIN.

 

I do not and will not ever use the Cloud.


I think the cloud dvr is great fo what it is worth. Why in the world would CBS hold back a cancelled series (csi-cyber) episode? 


It is my understanding that CSI Cyber has not been cancelled and I cannot find any logic as to why they didn't air it at all on Sunday and like I said...its not On Demand either...skips from episode 8 to episode 10.

 

Just found this: UPDATE: Due to football running long, the East Coast apparently got no CSI: Cyber at all, and the other time zones got a repeat! We’ll let you know when this episode is rescheduled for, if CBS announces that information.


two of CBS' lowest rated shows to be cancelled.. http://www.tvgrimreaper.com/2015/12/01/cbs-predictions-madam-secretary-is-likely-to-be-renewed/875/

csi-cyber and code black. epidsoes cut, they are burning off the rest of the episodes.


Its not official and I found this from May 2015 so its looking good. http://renewcanceltv.com/criminal-minds-blue-bloods-hawaii-five-0-poi-more-renewed-by-cbs/


heh, not to pop your bubble but that link is may 2015. ratings came in. person of interest has a partial season in the can but did not even put it on the schedule for 2016. My guess is they will use the canned new episodes to fill in for an early cancel of a 'new' show for 2016. we might see Person of Interest in 2017 just to burn off the canned new episodes. Time will tell.


I can only hope that this latest CSI stays on. I love it because its about Cyber stuff but still very gritty and intense. We have learned a lot about cyber crime watching it.We gave up on Person of Interest as it got to be so boring with nothing exciting going on Used to love it. We better get off this subject as its off topic.

John3758

Silver Problem Solver

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6K Messages

5 y ago

Bad splitter? Bad line to just that cable outlet?

ufoboy47

Frequent Visitor

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16 Messages

5 y ago

I guess it could be the amplifier we have its old we just moved into this place a few months ago,.

ufoboy47

Frequent Visitor

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16 Messages

5 y ago

Thanks for getting back to me. 

Last tech came out check all signals were good replaced box all was well.. then had to shutdown and turn it back on due to placing it in new furniture. it booted up to RDK-03004. Now All this time my internet works flawlesly and i can shut that off and it turns back on and it hits comcasts servers fine to get its configs.

I will have them come out and check the signals in my house. But not sure if thats going to be the fix.. since my internet is working perfectly. Anyone have anymore to add to this?

 

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 y ago


@ufoboy47 wrote:

I guess it could be the amplifier we have its old we just moved into this place a few months ago,.


It makes sense that it could be the amp ( if it's the wrong type), typically modems are split before those types and that could explain why your internet has no issues.

ufoboy47

Frequent Visitor

 • 

16 Messages

5 y ago

Guys,

thanks for the info.. so I have a comscope amp.. but unplugged it for over 5 min.. bam internet and tv bye bye.. plugged it back in nothing.. re tightened all connections.. internet came back. Then cable box perked up.. I think my comscope is on it's way out.. crazy didn't really push into this to much, but you guys opened my eye to an interesting issue. I am gonna have to shell out some money in the new year for a new amp.

 

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

5 y ago


@ufoboy47 wrote:

Guys,

thanks for the info.. so I have a comscope amp.. but unplugged it for over 5 min.. bam internet and tv bye bye.. plugged it back in nothing.. re tightened all connections.. internet came back. Then cable box perked up.. I think my comscope is on it's way out.. crazy didn't really push into this to much, but you guys opened my eye to an interesting issue. I am gonna have to shell out some money in the new year for a new amp.

 ____________________

 

You can get it replaced by a tech, what kind of commscope model do you have? There isn't anything that sticks out ( out of what I can see remotely) as to why you would constantly drop.

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

5 y ago


@ufoboy47 wrote:
Comscope csapdu9vp. Unity fwd/rev

That's the one you want. It may be failing, it's hard to tell.

ufoboy47

Frequent Visitor

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16 Messages

5 y ago

Comscope csapdu9vp. Unity fwd/rev
ufoboy47

Frequent Visitor

 • 

16 Messages

5 y ago

Might be what it is plugged into. It's going into a socket expander. That might be causing the power to fluctuate causing signal issues.
CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

5 y ago

Moved to own thread

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