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CCGwen
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235 Messages

Monday, October 6th, 2014 2:00 PM

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X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. 

 

Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:

 

Xfinity TV: Basic Troubleshooting

Find and Troubleshoot Error Codes

 

Thank you in advance for posting!

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Epiphone

New Poster

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1 Message

9 years ago

Service in Corvallis down since last night. No help on phone. No reset that works.

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gotpizza

Problem Solver

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2.8K Messages

9 years ago

@cstreit wrote:

Okay so the tech came out.  Thanks Neal!

 

Checked the line and it was a bit dodgy, so we replaced it.  This didn't fix the issue.  I wasn't suprised as it really seemed like this was an issue with the box rather than signal quality.

 

Replacing the box was the solution.

The tech made the right call to fix the wiring. The cleaner the signal is the faster the menus will function. Too many techs just replace the box without looking deep into the signal issue. This aspect of has gotten better in the last few months though!

 

I glad you are up and running, and have a Comtastic day!

Shane the pizza guy!

 

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Danglfrd

New Poster

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11 Messages

9 years ago

Why can I not record the same show on 2 different X1 DVR boxes?

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gotpizza

Problem Solver

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2.8K Messages

9 years ago

@Danglfrd wrote:
Why can I not record the same show on 2 different X1 DVR boxes?

Why would you want to? Would that not take up more room , use more tuners?

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Danglfrd

New Poster

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11 Messages

9 years ago

I believe we both do

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CCAndrew

Gold Problem Solver

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25.9K Messages

9 years ago

I believe we both do
_________________

If you do,take them off.

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Danglfrd

New Poster

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11 Messages

9 years ago

Is there a way to watch that recorded show on my second DVR? I can watch it on the app on the iPad but not on the other DVR

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Danglfrd

New Poster

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11 Messages

9 years ago

There should be a way to override that. Because in our case it is quite frustrating. We watch a lot of the same shows and one of us cant watch them on our own DVR.

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gotpizza

Problem Solver

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2.8K Messages

9 years ago

if you have two full x1 DVRs they work as a shared system! when setting things to record the server will decide where to record the show from, and will not record something twice!

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Danglfrd

New Poster

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11 Messages

9 years ago

My brother and I watch the same shows on different TVs.

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CCAndrew

Gold Problem Solver

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25.9K Messages

9 years ago

Do either of you have a moca filter on the back of one of the DVRs?

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Rustyben

Expert

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24.6K Messages

9 years ago

@Danglfrd wrote:
There should be a way to override that. Because in our case it is quite frustrating. We watch a lot of the same shows and one of us cant watch them on our own DVR.

one of you can get a refurbished 4-tuner from TiVo and then will be a separate dvr from the other X1 dvr. 

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Danglfrd

New Poster

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11 Messages

9 years ago

Can you tell me the difference with them taken off?

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Danglfrd

New Poster

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11 Messages

9 years ago

We used to have them off and only one of the DVRs would record

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CCAndrew

Gold Problem Solver

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25.9K Messages

9 years ago

@Danglfrd wrote:
Can you tell me the difference with them taken off?

Other than seeing all the recordings on both, none

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